Problem accessing to my account

adham alsati 0 Reputation points
2023-07-10T14:43:23.73+00:00

when I am logging in to my students account, it is asking me for the code being displayed on my Authenticator app, and it just isn't working because I'm not logged in to it on my new iPhone. In addition, When I try to login to it on my phone, it is asking for either sign in details or QR code. I can't get to the QR code, because it wants me to enter the code from the app to access that online. I can't sign in the other way either because as soon as I've entered my login details, guess what? It is asking for the code again!!!

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2 answers

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  1. Dave Patrick 426.1K Reputation points MVP
    2023-07-10T14:49:03.5366667+00:00

    You'll need the school admins to reset the authentication device for your account.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

  2. Aholic Liang-MSFT 13,731 Reputation points Microsoft Vendor
    2023-07-11T02:03:43.0433333+00:00

    Hi @ adham alsati

    Did you set up the Microsoft authenticator app on your old device before?

    If not, you can refer to this link to set up Microsoft authenticator app in your new device: Set up the Microsoft Authenticator app as your verification method - Microsoft Support

     Then, sign into the account using the specified verification method.

    If you are also blocked from logging in to your My Account portal page, please refer to Dave Patrick and contact your account administrator for assistance.

     User's image


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    1 person found this answer helpful.
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