How can I prevent outlook continually prompting for email login/password, for an old, google based, disabled email address (@domain.teams), without removing the email address from outlook and losing access to my old emails, which I still reference?

Alex J 0 Reputation points

Here's the situation:

  • I have an old work gmail (@domain.teams) email address that has been disabled by the administrator
  • Outlook (Windows 10 Home, desktop app) continually tries to login me into the google account. Sometimes >10 times in a row. This is painful, because:
    • I don't want to remove the disabled email from outlook, because I still search the emails for content, contacts, etc.
      • I still use outlook for my other, still active email addresses.
        • The password prompts are an extremely frequent obstruction, I have to close them about 100 times a day.

I have tried:

  • File --> Account Settings --> Email (tab) --> (selecting the account in question) --> Change
  • I do not see any option to uncheck "Always prompt for logon credentials". See screenshot below for IMAP account settings

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  1. Faery Fu-MSFT 15,476 Reputation points Microsoft Vendor

    Hi @Alex J

    Since your email address has been disabled, you can't connect to the server, so you will encounter continuous password prompts. It is recommended that you try to switch Outlook to offline mode to see if there is a password verification pop-up box.

    To make Outlook work offline: on the Send/Receive tab, choose Work Offline.

    Besides, you can export or back up email, contacts, and calendar to an Outlook .pst file.

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