Issue with Bastion and VM Access

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Dear Microsoft Support,

I hope this message finds you well. I am writing to seek assistance regarding a problem I am facing while attempting to connect to my virtual machine (VM) using Bastion.

Suddenly, whenever I try to establish a connection, I encounter an error message that says "Disconnected," preventing me from accessing the VM. This issue persists even when using the owner account and other user accounts, with the same error message stating, "The machine is currently unavailable." I am perplexed as I continue to incur charges for the VM, despite being unable to utilize it effectively.

I have ensured that there are no outstanding payments or overdue fees, so I am unsure why I am experiencing this inconvenience. I kindly request your prompt assistance in resolving this matter and providing a quick solution.

Thank you for your attention to this issue. I look forward to your response.

Yours sincerely, MJ.

Azure Bastion
Azure Bastion
An Azure service that provides private and fully managed Remote Desktop Protocol (RDP) and Secure Shell (SSH) access to virtual machines.
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