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Outlook Message Back Color Issue

Peter Volz 1,295 Reputation points
2023-07-15T05:01:30.64+00:00

Hello

Using the latest Outlook 2021 version/update, enable RichText format priority from Options.

Now, make a new message and set the page/document back color to some color, enable Voting Buttons to make sure message has RTF body.

If your monitor is 4K or higher res, maximize the message window to see extra space at right with no back color applied:

Untitled

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  1. Faery Fu-MSFT 18,436 Reputation points Microsoft Vendor
    2023-07-17T06:47:36.56+00:00

    Hi @Peter Volz ，

    From your description, in the case of 4k or higher resolution, there is a gap in the background color of the email in RTF format. To further confirm, can this issue be reproduced with low resolution screen？

    According to my research, if you have a multi-monitor setup (such as a high DPI laptop connecting to a low-DPI external monitor via a docking station) you may see some awkward display issues when you move Office apps back and forth between the displays. For more information see: Office support for high definition displays.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. Faery Fu-MSFT 18,436 Reputation points Microsoft Vendor
    2023-07-19T01:50:30.4666667+00:00

    Hi @Peter Volz，

    Thanks for letting me know that setting it to a lower screen resolution fixes the issue, it seems that the issue only occurs at 4k and above. I have submitted feedback for you, you can also vote via the link below:

    https://feedbackportal.microsoft.com/feedback/idea/8492345d-d625-ee11-a81c-002248510ddf

    Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future.

    You can mark my reply as an answer, so that other users in the forum who have similar problems can also vote.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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