Hello Expert, I am using outlook 365 apps. I am using Outlook for a long time by using my IMAP domain where there wasn't any problem. Now I am facing a problem where outlook can't receive/send email until restart outlook app. I have checked my domain which is absolutely ok. My operating system is Windows 10 Home Single Language, I have updated my operating system and re-installed it. But facing the same problem. I was found some information here where suggest problem with google chrome, now I am only using Mozilla after re-installed the operating system. I have re-installed Microsoft office 365 and added my email again, but problem is still continued. My server is absolutely ok and I have been received email in my mobile. I was tried many way but still it is happening. I ma very much frustrated and annoyed on it. I need a complete and permanent solution. Can you please help me out by giving your valued solution Thanks.

Hi @Fazle Rob For our better research, please provide more information about this case: What is your account type? Do other accounts have the same problem? What does this mean? I was found some information here where suggest problem with google chrome, now I am only using Mozilla after re-installed the operating system. If you're using an account that is Microsoft 365, you can try using Download and Run <a href="https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fissues-sending-and-receiving-email-ba6bda48-3417-4600-b36e-04952bbf5b80&data=05%7C01%7Cv-gyue%40microsoft.com%7Cf40673f1e05e4355d6c708db88f0ef46%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638254340658175090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=PQFkdxCoZ%2F9q0Vk07t53y4J210KlM9P8U0Gf2S%2BTg5s%3D&reserved=0" rel="ugc nofollow">Microsoft Support and Recovery Assistant to find and fix most issues that affect Outlook or Microsoft 365. If not, please make sure you have upgraded your Outlook to the latest version. And then please try the troubleshooting steps mentioned in this article<a href="https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fi-can-t-send-or-receive-messages-in-outlook-97748418-bbd5-4743-a05b-581f22a466dd&data=05%7C01%7Cv-gyue%40microsoft.com%7Cf40673f1e05e4355d6c708db88f0ef46%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638254340658175090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4lrMRdWxKtmJju4hSPBCOmUJB0jdN%2BVa7DHDG72MZhg%3D&reserved=0" rel="ugc nofollow">: I can't send or receive messages in Outlook. Hope this helps! If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

outlook can't receive/send email until restart outlook 365 app.

Accepted answer

SokiGuo-MSFT 23,561 Reputation points Microsoft Vendor

2023-07-20T08:25:45.2166667+00:00

Hi @Fazle Rob

For our better research, please provide more information about this case:

What is your account type?

Do other accounts have the same problem?

What does this mean?

I was found some information here where suggest problem with google chrome, now I am only using Mozilla after re-installed the operating system.

If you're using an account that is Microsoft 365, you can try using Download and Run Microsoft Support and Recovery Assistant to find and fix most issues that affect Outlook or Microsoft 365.

If not, please make sure you have upgraded your Outlook to the latest version. And then please try the troubleshooting steps mentioned in this article: I can't send or receive messages in Outlook.

Hope this helps!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.

1 person found this answer helpful.
Fazle Rob 25 Reputation points

2023-07-20T09:30:38.0966667+00:00

Hi SokiGuo,

Thanks for your answer.

Please see my comments below:

What is your account type?

I am using IMAP accounts where I used my official domain.

Do other accounts have the same problem?

No, all other accounts are completely OK. I have been check with other laptop and found same problem. I had been re-installed my operating system and now I am updating Firewall & BIOS of my laptop.

What does this mean?

I was saying, in this community, I have found some solution and I tried to do so but no progress. Here is the link below:

https://learn.microsoft.com/en-us/answers/questions/120399/outlook-365-not-receing-emails-and-not-shutting-do

If you're using an account that is Microsoft 365, you can try using Download and Run Microsoft Support and Recovery Assistant to find and fix most issues that affect Outlook or Microsoft 365.

I was tried and that my BITS isn't running, it should be in Automatic but once I run it work but once I restart outlook or my laptop it shown Manual.

Then I found this solution:

https://learn.microsoft.com/en-US/outlook/troubleshoot/data-files/http-version-of-offline-address-book-fails-to-download

I tried and everything is ok, my driver is completely updated and there is no policy of BITS.

I am using Windows 10 Home Single Language.

Now once I use my account in other Laptop outlook, it is showing same problem from where emails are sending or receiving from other accounts but not my account. I am using cPanel linux server which is absolutely fine.

However, once I use from my webmail I can easily receive email and send email in quickest way.

FYI, outlook setup is absolutely fine.

If not, please make sure you have upgraded your Outlook to the latest version. And then please try the troubleshooting steps mentioned in this article: I can't send or receive messages in Outlook.I have used all the procedure and no progress.

Fazle Rob 25 Reputation points

2023-07-21T13:53:23.41+00:00

Hi SokiGuo,

I am awaiting your valued comments soon.

SokiGuo-MSFT 23,561 Reputation points Microsoft Vendor

2023-07-25T09:50:44.6633333+00:00

Hi

Here are a few possible solutions to try:

Search the message on the local client, and if the search is successful, put the mouse on the search result to display the directory where the message is stored; If you can't find it, check the Junk email folder first. Open Outlook in Safe Mode. (windows + R> type "Outlook.exe /safe">enter)

Check if Outlook is connected to the server.

Confirm whether it is connected to the Internet.

Hope this helps!
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outlook can't receive/send email until restart outlook 365 app.

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