Azure portal login doesn't send notification to MS authenticator to complete MFA

Kumar Thirumalaiah 10 Reputation points Microsoft Employee
2023-07-20T04:59:52.0166667+00:00

I am trying to login to azure portal using microsoft.com email address. The portal login page shows 'Approve sign in request' with 2 digit number to enter in Authenticator app. The Authenticator app on my Android phone doesn't pop-up a window to enter the numbers shown in the portal login page. There is no notification in the Authenticator app.

I have registered my Android phone (Google Pixel) in aka.ms/ringring and verified app authentication works.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,076 questions
{count} vote

1 answer

Sort by: Most helpful
  1. Vinodh247 22,871 Reputation points
    2023-07-20T05:04:14.24+00:00

    Hi,

    Thanks for reaching out to Microsoft Q&A.

    Have you tried...

    1. Restarting the phone
    2. Uninstall-Install the app
    3. Remove and add the email account

    https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/troubleshoot-azure-mfa-issue

    Please Upvote and Accept as answer if the reply was helpful, this will be benefitting the other community members who go through the same issue.


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.