Team Redemption error

Question

Hello,

I have been trying to set my employees on teams. I have added them to our organization on Azure, however when they receive their emails and follow the link it brings up a "Invitation redemption failed". I attached a photo.

I have seen multiple people mention that they have had the same issue and have been given steps to fix it and I have followed them and none has help.

Is there anything else I can try?

Thank you

Answer 1

Hi @Bravado

Sometimes the invited external guest user's email may conflict with an existing Contact object, resulting in the guest user being created without a proxyAddress. This is a known limitation that prevents guest users from redeeming an invitation through a direct link using SAML/WS-Fed IdP, MSAs, Google Federation, or Email One-Time Passcode accounts.

However, the following scenarios should continue to work:

• Redeeming an invitation through an invitation email redemption link using SAML/WS-Fed IdP, Email One-Time Passcode, and Google Federation accounts.
• Signing back into an application after redemption using SAML/WS-Fed IdP and Google Federation accounts.

To unblock users who can't redeem an invitation due to a conflicting Contact object, follow these steps:

1.Delete the conflicting Contact object.

2.Delete the guest user in the Azure portal (the user's "Invitation accepted" property should be in a pending state).

3.Reinvite the guest user.

4.Wait for the user to redeem invitation.

5.Add the user's Contact email back into Exchange and any DLs they should be a part of.

For more details, you can refer to the documentation: Invitation redemption in B2B collaboration - Microsoft Entra | Microsoft Learn

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