Error code 43881 when trying to activate Windows 365 evaluation trial period.

Question

Error code 43881 when trying to activate Windows 365 evaluation trial period.

Samacs 40

Error code 43881 when trying to activate Windows 365 evaluation trial period right after the payment method (Mastercard debit card) was accepted. Here is the link to the portal where the activation procedure can be started https://www.microsoft.com/it-it/windows-365/business/compare-plans-pricing?market=it

Lu Dai-MSFT 28,496 Reputation points

2023-07-25T01:33:54.11+00:00

@Samacs Thanks for posting in our Q&A.

Honestly, I haven't met this issue before and there is no helpful information I can share with you. Please keep this post and wait someone else to share more helpful information.

Or it is suggested to create an online support ticket to get more accurate help. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Hope everything goes well with you.
Christian Gaona 15 Reputation points

2023-08-19T00:41:05.8233333+00:00

I have this same issue. Have tried fives times no luck. It sucks because I am a start-up trying to get my team established and I need a business domain for a lot of things. What is more bothersome is I would like to connect to Microsoft for startup and cash in on azure credits with the account
Brian Fox 20 Reputation points

2023-08-22T20:03:35.1233333+00:00

I am having the same issue with resulting in the error code Error code 43881**.**
Ziad 10 Reputation points

2023-08-24T10:19:22.1933333+00:00

Same problem. Very little help from Microsoft. 2 hrs being transferred between departments this morning. Poor effort
Innovate-User 5 Reputation points

2023-09-07T00:55:23.38+00:00

Same problem for me as well. Seems like these are recent issues.

I was not able to continue after multiple attempts, so I even tried to purchase a license and it still rejected with same error.
Innovate-User 5 Reputation points

2023-09-07T01:01:46.84+00:00

https://answers.microsoft.com/en-us/msoffice/forum/all/tried-buying-microsoft-365-business-premium-i-get/e7ae9a68-b404-46a6-ad6f-5c63bd187d80
Johnny Sanders 0 Reputation points

2023-10-09T00:41:33.3966667+00:00

Has anyone found a resolution. I cannot get a payment to go through in order to purchase needed services.
Darren Smith 5 Reputation points

2023-12-07T15:29:33.9766667+00:00

Ok, for weeks this has caused me a problem. I have the solution.

short workaround is to call MS and ask for a sales order to be generated as per this....

https://learn.microsoft.com/en-us/answers/questions/1101870/error-43881

The core reason this is happening is that the card being used to access the service is linked to another subscription!

use a card that's never been linked to a MS subscription before!!!

6 answers

Your answer

Lu Dai-MSFT 28,496 Reputation points

2023-07-25T01:33:54.11+00:00

@Samacs Thanks for posting in our Q&A.

Honestly, I haven't met this issue before and there is no helpful information I can share with you. Please keep this post and wait someone else to share more helpful information.

Or it is suggested to create an online support ticket to get more accurate help. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Hope everything goes well with you.
Christian Gaona 15 Reputation points

2023-08-19T00:41:05.8233333+00:00

I have this same issue. Have tried fives times no luck. It sucks because I am a start-up trying to get my team established and I need a business domain for a lot of things. What is more bothersome is I would like to connect to Microsoft for startup and cash in on azure credits with the account
Brian Fox 20 Reputation points

2023-08-22T20:03:35.1233333+00:00

I am having the same issue with resulting in the error code Error code 43881**.**
Ziad 10 Reputation points

2023-08-24T10:19:22.1933333+00:00

Same problem. Very little help from Microsoft. 2 hrs being transferred between departments this morning. Poor effort
Innovate-User 5 Reputation points

2023-09-07T00:55:23.38+00:00

Same problem for me as well. Seems like these are recent issues.

I was not able to continue after multiple attempts, so I even tried to purchase a license and it still rejected with same error.
Innovate-User 5 Reputation points

2023-09-07T01:01:46.84+00:00

https://answers.microsoft.com/en-us/msoffice/forum/all/tried-buying-microsoft-365-business-premium-i-get/e7ae9a68-b404-46a6-ad6f-5c63bd187d80
Johnny Sanders 0 Reputation points

2023-10-09T00:41:33.3966667+00:00

Has anyone found a resolution. I cannot get a payment to go through in order to purchase needed services.
Darren Smith 5 Reputation points

2023-12-07T15:29:33.9766667+00:00

Ok, for weeks this has caused me a problem. I have the solution.

short workaround is to call MS and ask for a sales order to be generated as per this....

https://learn.microsoft.com/en-us/answers/questions/1101870/error-43881

The core reason this is happening is that the card being used to access the service is linked to another subscription!

use a card that's never been linked to a MS subscription before!!!

Answer 1

I ordered a new "Microsoft 365 Business Premium" license yesterday morning and also received error code 43881. In the admin portal I noticed that everything looks fine, but no license can be added.

Then I called support and had a very rude lady on the phone, who gave me the ticket number 2311010040002922 and said that someone from technical support would get back to me in 1-24 hours, which of course did not happen. This is really a very unsatisfactory situation, apparently Microsoft does not need to get new customers.

Answer 2

Ben Gu 5

Same problem for me, tried login in with different account, in different computer, none worked. It seems Microsoft is preventing people from buying their own products.

Answer 3

Jeroen Vrijkorte 56

I had the same problem and it took me forever to get past this. Microsoft support was mostly unhelpful, giving me different numbers to call, most of which had long waiting times and in the end just gave me yet another number to call.

Anyway, it turned out the problem was I was using Brave browser with uBlock enabled. I tried again using Chrome browser without any plugins, and then it worked fine. I guess the error message could be better, because it does not point to a browser problem in the slightest.

Answer 4

Alberto de Oliveira 0

Same problem.

Some help from Microsoft @Lu Dai-MSFT ???

Answer 5

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Error code 43881 when trying to activate Windows 365 evaluation trial period.

6 answers

Your answer