28,656 questions
In my case, the error came after installing Docker Desktop
I tried every solution and nothing changed.
Until I uninstalled Docker Desktop. Now my WSL Ubuntu is back.
How to solve Wsl/Service/CreateInstance/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 45%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Benjamin Barinka
40
Reputation points
Hello,
after some while i tried to start my already installed wsl based Ubuntu 20.04 and it crashes with:
WSL2 is not supported with your current machine configuration. Please enable the "Virtual Machine Platform" optional component and ensure virtualization is enabled in the BIOS. Enable "Virtual Machine Platform" by running: wsl.exe --install --no-distribution For information please visit https://aka.ms/enablevirtualization Error code: Wsl/Service/CreateInstance/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED Press any key to continue...
It ran a few weeks ago without any problems. I am owner of a pretty new AMD Ryzen 9 7940HS based Asus Rog G14 laptop (ASUS ROG Zephyrus G14 (GA402XZ-NC021W). SMT and Secure Boot are enabled at BIOS. Core isolution (memory integrity & Kernel mode enforced hardware stack) is enabled. Running on Windows 11:
PS C:\WINDOWS\system32> wsl -l Windows Subsystem for Linux Distributions: Ubuntu-20.04 (Default) PS C:\WINDOWS\system32> wsl -v WSL version: 1.3.14.0 Kernel version: 5.15.90.3-1 WSLg version: 1.0.55 MSRDC version: 1.2.4419 Direct3D version: 1.608.2-61064218 DXCore version: 10.0.25880.1000-230602-1350.main Windows version: 10.0.22631.2050 PS C:\WINDOWS\system32>
Already googled some hours and tried:
wsl --update
or
wsl --update
wsl --shutdown
wsl
already read
https://learn.microsoft.com/de-de/windows/wsl/troubleshooting
folders are uncompressed...
or
netsh winsock reset
or
DISM /online /disable-feature /featurename:VirtualMachinePlatform /norestart
DISM /online /disable-feature /featurename:Microsoft-Windows-Subsystem-Linux /norestart
reboot
DISM /online /enable-feature /featurename:VirtualMachinePlatform /norestart
DISM /online /enable-feature /featurename:Microsoft-Windows-Subsystem-Linux /norestart
or
reinstalling hyper visor plattform and virtual machine plattform through software control panel
or
manually starting the LXSSMANAGER and validating that HV Host Service is running....
and validated service logs (were no errors are inside)
or created a new user at system... which ended up in same problems
All without any help :(
Does anyone have an idea what i could try?
Thank you very much!
Best regards
Windows for business Windows Client for IT Pros User experience Other
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Shankar Subramanian 10 Reputation points2023-10-11T21:10:39.1633333+00:00 Same issue...
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Maria Antonia Martorell March 10 Reputation points2023-11-24T17:32:49.9833333+00:00 I have the same problem, were you able to solve it in the end? I still do not.
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jafber 40 Reputation points2023-12-04T20:34:32.9833333+00:00 I was going crazy with the same problem, but turning the Hyper-V Windows feature off and on again solved it for me. So:
- Control Panel > Programs > Turn Windows features on or off > Untick Hyper-V > Ok > Restart
- Control Panel > Programs > Turn Windows features on or off > Tick Hyper-V > Ok > Restart
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Rahul Ram 180 Reputation points2024-04-04T18:26:50.2266667+00:00 Had the same issue this solved it for me.
Remember to restart after doing this step.
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Alioune NDIONE 5 Reputation points2024-08-06T21:41:13.8833333+00:00 Ca m'a sauvé la mise , Merci.
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XOne T 0 Reputation points2024-10-29T02:33:02.0633333+00:00 That's work for me.
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Minh Vu 0 Reputation points2024-11-02T07:57:33.8666667+00:00 for me, it was fixed when I turned this on
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Rui Pedro Mendo Coelho 0 Reputation points2024-12-04T17:01:21.42+00:00 TYSM RAHUL IT FINALLY WORKED !!!!
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prathamesh patrawale 0 Reputation points2025-04-22T23:44:14.8666667+00:00 its working fine its help me
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prathamesh patrawale 0 Reputation points
2025-04-22T23:49:06.7933333+00:00 first i check hyper v which seen on and i use many methods and also restart laptop multiple times i decided to switch bios legacy (mbr) to uefi but i can acess bios password thank you you done lot of help me
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Tony Sanginez 0 Reputation points2025-05-22T21:44:54.3833333+00:00 This help me!
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ricardo gonzalez 0 Reputation points2025-06-07T11:32:29.53+00:00 I just had the same Issue, and the source was that on one recent update (That by the way Microsoft Removed Wiped Cleaned Dev Home without even asking me) and this removal left my already selected preference from "Hyper-V Manager" in settings:
Option "NUMA Spanning" (I blanked the checked box just for demonstration purposes) , it needs to be Selected/Checked , otherwise you'll experience problems with hyper-v, wsl, docker and docker desktop:
After that click Apply, and on the upper right corer in the Actions Pane select the "Stop Service" Option, wait for at least 10 seconds and then click on "Start Service" to restart it, and finally restart your system.
So just checking for this preference should fix the issue, and as other users stated another straight forward method is to just uncheck the windows feature "Hyper-V"
, because when it gets re enabled it will select the default preferences and "NUMA Spanning" gets selected/checked.
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Ricardo Dirani 5 Reputation points2024-06-29T00:38:13.2266667+00:00 -
Ricardo Dirani 5 Reputation points
2024-06-30T01:43:28.2866667+00:00 Now I reinstalled Docker Desktop, but running as administrator. Now everything works.
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Viktor Havlík 0 Reputation points2024-10-23T11:00:54.0366667+00:00 uninstalling docker, making changes and then installing docker again worked for me
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Haley Lee 0 Reputation points2025-02-12T16:20:07.0866667+00:00 I have tried all the solutions listed and still got the error message.
It was weird because my Ubuntu was working totally fine but all of sudden it showed that something is not installed.
In command prompt, typed wsl.exe and it says there is no distribution installed so I typed
"wsl.exe --install -d Ubuntu" and it worked!!!
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ScatteredSkye 0 Reputation points2025-03-28T15:11:33.1266667+00:00 This solved it for me (by jafber) because my Hyper-V was being turned off before.
- Control Panel > Programs > Turn Windows features on or off > Tick Hyper-V > Ok > Restart
Thank you!