46,312 questions
Hello @Armando Peña
To resolve this issue, double-check whether the following items are true(troubleshooting guide,):
- The information that you provided for your Azure account profile (including contact email address, street address, and telephone number) is correct.
- The credit card information is correct.
- You don't already have a Microsoft account that uses the same information.
If you are still having trouble I would recommend creating a free support ticket with the Billing team.