Custom Vision projects not accessible

2023-08-01T11:32:43.9933333+00:00

Following error message is thrown "Whoops! We can't seem to find the page you are looking for." when I sign in to my account. Is the service down? . I checked Service Health and couldn't see any service being downScreenshot 2023-08-01 170023

Azure Computer Vision
Azure Computer Vision
An Azure artificial intelligence service that analyzes content in images and video.
287 questions
Azure AI Custom Vision
Azure AI Custom Vision
An Azure artificial intelligence service and end-to-end platform for applying computer vision to specific domains.
197 questions
Azure AI services
Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
2,223 questions
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Accepted answer
  1. Yuvaraj Madheswaran 390 Reputation points
    2023-08-01T13:56:48.4266667+00:00

    Hi Shivakumar Subramanian (MSC Technology India),

    This must related to AAD issue. The issue with AAD where only customers who are using MSA accounts are unable to login to Custom Vision portal. Currently, there is a workaround for this issue.

    Create a new user in the tenant and grant this user as owner of the subscription.

    Use this user to login to Azure portal for the first time.

    Use this user to login to Custom Vision portal.

    By doing so, the new created user is an AAD user and is not an MSA account. We are actively working to resolve the AAD issue to ensure the users who already had access can use the portal again.

    It similar to other issues like,
    Similar issues:
    https://learn.microsoft.com/en-us/answers/questions/742929/customvisionai-whoops-we-can39t-seem-to-find-the-p.html?childToView=744351#comment-744351
    https://learn.microsoft.com/en-us/answers/questions/742944/index.html
    https://learn.microsoft.com/en-us/answers/questions/742999/index.html
    https://learn.microsoft.com/en-us/answers/questions/744686/cannot-access-httpswwwcustomvisionai.html

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    1 person found this answer helpful.

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