user suspend showing in google cloud

Question

Hi, I integrated azure sso with google cloud. When I created users in Azure AD users showing in the Google admin portal .but it's showing in suspend mode

Answer 1

Hello @harsh arya ,

Thank you for reaching out. I assume when you check user account on Azure AD it would be listed as Active, however you would see Account suspended in Google and you would also see an alert regarding same. I would like to inform you that message you see Automatically suspended usually occurs at Google cloud's end. I would request you to please validate if on Google Admin center you see following alert:

You can follow following Google documentation links to Reset User Password and enable 2-Factor Auth to fix enable the account again:

• View alert details - Google Workspace Admin Help
• Can't reactivate suspended user - Google Workspace Admin Community
• Restore a suspended Gmail account - Google Workspace Admin Help

Once the user password was reset and 2-Factor enablement the user status on Google Admin Console should get changed to Active.

Additionally, if you find suspension reason as listed on screenshot then we would also request you to contact Google Support to validate why the accounts are being marked for Abuse or Suspicious activity on Google’s side.

I hope this helps and hence would request you to please "Accept the answer" if the information helped you. This will help us and others in the community as well.