Azure login issue

Question

I was enabled the 2 step verification for the Azure login but my Authentication app was coorrupted also i forgot the number which is registered so i was not able to login in the azure portal, Please suggest any solution.

Answer 1

@thirumavalavan.kr

In this situation you will have to contact your Global admin of your tenant.

If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Some other support option include;

AzureSupport

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

azcommunity@microsoft.com

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

 

Let me know if you have any further questions.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.