Windows 11 (Surface) laptops won't accept the domain password and re-prompt for password without any error

Question

Windows 11 (Surface) laptops won't accept the domain password and re-prompt for a password without any error. The only way to log in is to disconnect the n/w cable (or turn off the Wi-Fi) during login.

It's a Hybrid Azure AD Intune Environment with no legacy endpoint management tools like SCCM. The issue is primarily observed in newly (autopilot) configured machines but also appears intermittently on other surface devices.

Event viewer logs provide little information about this activity I could share here. Our machines are getting patched regularly using Autopatch. Any advice or suggestions would be much appreciated.

Answer 1

@Raman Katoch, Thanks for posting in Q&A. Since the devices are hybrid Azure AD Joined, the machine would need to be direct line of sight or to be able to communicate to a DC to authenticate the user when the user tries to login. For your issue, this needs to contact both Azure Active Directory and Active Directory support to analyze logs to look into the issue. I suggest open case to troubleshoot.

Azure AD support:

https://learn.microsoft.com/en-us/azure/active-directory/fundamentals/how-to-get-support

Thanks for your understanding.

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Answer 2

As specified earlier the only workaround is to disconnect the n/w cable (or turn off the Wi-Fi) during login process. Hence, the machines have always been in direct line of sight to communicate to a DC to authenticate the user.