Icons do not appear on the Excel add-in ribbon in Amazon Workspace

Question

In Amazon Workspace, the icon does not appear on the Excel add-in ribbon.

If I launch the add-in from Excel on the desktop directly, the icon appears.

What could be the reason?

Answer 1

Hi,

What version of Office did you use?

As the article said:

IMPORTANT: If you are trying to install this add-in for Excel Desktop, you must have an Office 365 subscription, as well as be on either:

• version 1904 or later for Windows
• version 16.24 or later for Mac

Try to install the latest updates for Office 365 and check if it works.

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