FSLogix_unsupported_environment" and OneDrive sync error on AVD azure virtual desktop + The set of folders cannot be opened in Shared Mailbox outlook error

Question

FSLogix_unsupported_environment" and OneDrive sync error on AVD azure virtual desktop + The set of folders cannot be opened in Shared Mailbox outlook error

Gaurav Kadam 66

Hello everyone,

for long time i unbaled the AVD for my organization and put many peoples on AVD to use it rest of them don't have any issues till now but one user has issue of OneDrive and outlook as you can see in titles he got this two errors "FSLogix_unsupported_environment" and OneDrive sync error on AVD azure virtual desktop + The set of folders cannot be opened in Shared Mailbox outlook error ".

We are using file storage on azure for FXlogix profile,

to get read of this 2 errors i deleted his profile from FXLogix and created new but after some days it start to get same errors i don't know why i troubleshoot all the basic things for one drive and outlook but he got the same issues after one day or two days.

i would like to add one more point he uses the AVD on two laptops some time he work from home so he use AVD on his personal laptop and at work he uses company PC so is that making trouble ?

please help i tried everything and need to solve this. your help will very appreciate.

Thanks & Regards

Gaurav Kadam

David Levine 1 Reputation point

2023-08-09T21:14:49.8566667+00:00

We are facing a similar issue, and have been for months, we opened a case with Microsoft and after weeks of back and forth troubleshooting they said it was a known issue with the older version of FSlogix, so we upgraded, however, the issue continues to affect both existing users and new users randomly. Once a user becomes affected, we have no fix except to migrate them to an AVD pool, with a single AVD assigned to it, with no FSlogix installed on it. We have also tried deleting the users' profiles from FXLogix and when they sign in a new one is created, yet, after a few hours or a few days, the issue returns.

Faery Fu-MSFT,

I respectfully disagree, the FSlogix issue seems to very much be the cause of the Outlook issues. To date, the ~30 users who we have in the "life raft" avd hosts have never had the issue recur. But the ~80 users who still use the AVD are just waiting their turn to have their day ruined by this strange phenomenon. Their primary mailbox is affected to the point where things just sit in the outbox, but WILL send if they manually click send and receive. These are all MS 365 Business Premium licensed users with accompanying exchange mailbox. This happens across all 6 AVD's in 2 Pools. They cannot open / expand their secondary or other mailboxes as they get the error "this set of folders cannot be opened..." What's up with these AVDs? it's extremely frustrating. When we contact Microsoft, they try to have their Outlook team assist, but it's an FSlogix issue, and the FSlogix team has no good answer for us :-(

1 answer

Your answer

David Levine 1 Reputation point

2023-08-09T21:14:49.8566667+00:00

We are facing a similar issue, and have been for months, we opened a case with Microsoft and after weeks of back and forth troubleshooting they said it was a known issue with the older version of FSlogix, so we upgraded, however, the issue continues to affect both existing users and new users randomly. Once a user becomes affected, we have no fix except to migrate them to an AVD pool, with a single AVD assigned to it, with no FSlogix installed on it. We have also tried deleting the users' profiles from FXLogix and when they sign in a new one is created, yet, after a few hours or a few days, the issue returns.

Faery Fu-MSFT,

I respectfully disagree, the FSlogix issue seems to very much be the cause of the Outlook issues. To date, the ~30 users who we have in the "life raft" avd hosts have never had the issue recur. But the ~80 users who still use the AVD are just waiting their turn to have their day ruined by this strange phenomenon. Their primary mailbox is affected to the point where things just sit in the outbox, but WILL send if they manually click send and receive. These are all MS 365 Business Premium licensed users with accompanying exchange mailbox. This happens across all 6 AVD's in 2 Pools. They cannot open / expand their secondary or other mailboxes as they get the error "this set of folders cannot be opened..." What's up with these AVDs? it's extremely frustrating. When we contact Microsoft, they try to have their Outlook team assist, but it's an FSlogix issue, and the FSlogix team has no good answer for us :-(

Answer 1

Faery Fu-MSFT 19,751 Moderator

Hi @Gaurav Kadam ，

Based on the information you provided, it seems that you are facing two different errors: one related to FSLogix and the other related to Outlook shared mailbox.

The error FSLogix_unsupported_environment in OneDrive usually occurs if you are using an outdated version of FSLogix on your virtual machine. You can check the version of FSLogix on your virtual machine by following the steps in this article: "FSLogix_unsupported_environment" and OneDrive sync error on virtual machines

The error "The set of folders cannot be opened in Outlook shared mailbox" usually occurs if there is a problem with the Outlook profile, the OST file, or the mailbox permissions. There are several possible solutions for this error, such as:

Launching Outlook in safe mode by typing outlook.exe /safe in the Run dialog box (Windows key + R).
Updating the Outlook application to the latest version by going to File > Office Account > Update Options > Update Now.
Recreating your Outlook profile by going to Control Panel > Mail > Show Profiles > Add.
Fixing Outlook by using the Microsoft Support and Recovery Assistant tool

As for your question about using AVD on two laptops, I don’t think that should cause any trouble as long as you sign out properly from one device before using another. However, if you notice any conflicts or inconsistencies, you may want to limit your usage to one device at a time.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Gaurav Kadam 66 Reputation points

2023-08-07T07:55:45.11+00:00

Hello @Faery Fu-MSFT ,

As i mentioned in my question, other users not facing this one drive issue, only one user is facing and link you gave me i already followed all the troubleshooting steps but as we are using azure storage for fslogix its up to date do i need to check there as its on cloud platform i don't think so it is outdated.

can this be related with user profile because only he is facing the issue is it related to that what you think?

i really appreciate your answer but need look from different angle.

Thanks & Regards

Gaurav
Faery Fu-MSFT 19,751 Reputation points Moderator

2023-08-08T05:47:34.13+00:00

Hi @Gaurav Kadam ，

I'm sorry that my above reply didn't help you. Since I don't know much about Azure virtual desktops, I mainly focus on your Outlook client problems here. I suggest you post a post with a separate tag so that you can get better help.

In addition, have you tried my suggestion above about shared mailboxes?
vipullag-MSFT 26,487 Reputation points Moderator

2023-08-08T06:03:37.4333333+00:00

Hello Gaurav Kadam

This issue needs deeper investigation. Support team will be able to check and help on this. I would recommend you to open a azure support case.

If you don't have a support plan enabled on your subscription, I request you to send an email to AzCommunity@Microsoft.com with Subject as "Attn:Vikas" referencing this thread along with your subscription ID. I can then enable your subscription with a one-time free technical support.

Once the issue is resolved, request you to post the resolution here for the benefit of community.

Share via

FSLogix_unsupported_environment" and OneDrive sync error on AVD azure virtual desktop + The set of folders cannot be opened in Shared Mailbox outlook error

1 answer

Your answer