Getting "Card - access it on https://go.skype.com/cards.unsupported." message in Teams

Question

We have setup notification in team chat, where we are getting notification about our test results. Everything was fine till last month, then it got broken and retuning message saying "Card - access it on https://go.skype.com/cards.unsupported." Thing is, we can see the results in mobile app, but laptop version of Teams returning this message.

Please help us to fix this issue.

Answer 1

Hi @Ahmadov, Zaur

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. In order to better help you solve the problem, we recommend that you add the Teams development tag in the post and provide the Json structure of your adaptive card.

Since this issue only occurs on desktop clients, you can try clearing the Teams cache and see if it fixes the issue:

In addition, you can also refer to this post to modify the adaptive card Json structure.

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Answer 2

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. In order to better help you solve the problem, we recommend that you add the Teams development tag in the post and provide the Json structure of your adaptive card.

Since this issue only occurs on desktop clients, you can try clearing the Teams cache and see if it fixes the issue:

In addition, you can also refer to this post to modify the adaptive card Json structure.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.