Auto-labeling stuck in simulation mode for over a week.

Question

Auto-labeling stuck in simulation mode for over a week.

Timothy Spence 0

I created 3 auto-labeling policy in Microsoft Purview and it ran in simulation mode as normal. Two of them completed and I turned them on, but the third one seems to be stuck in simulation mode. I let it run for over a week, and its still in simulation mode. How can I turn on the auto-labeling policy?

PRADEEPCHEEKATLA 90,641 Reputation points Moderator

2023-08-09T08:16:11.5866667+00:00

@Timothy Spence - Welcome to Microsoft Q&A platform.

It seems like you are having trouble turning on an auto-labeling policy in Microsoft Purview. Have you checked if there are any errors or warnings associated with the policy? If there are any errors or warnings, you may need to address them before the policy can be turned on.

Simulation mode is unique to auto-labeling policies and woven into the workflow. You can't automatically label documents and emails until your policy has run at least one simulation.

Workflow for an auto-labeling policy:

Create and configure an auto-labeling policy.

Run the policy in simulation mode, which can take 12 hours to complete. The completed simulation triggers an email notification that's sent to the user configured to receive activity alerts.

Review the results, and if necessary, refine your policy. For example, you might need to edit the policy rules to reduce false positives, or remove some sites so that the number of matched files doesn't exceed 1,000,000. Rerun simulation mode and wait for it to complete again.

Repeat step 3 as needed.

Deploy in production.

After following these steps, the auto-labeling policy should be turned on and start applying labels to your data. If you continue to experience issues, please let me know and I can help you troubleshoot further.

For more details, refer to Learn about simulation mode.

Hope this helps. Do let us know if you any further queries.
PRADEEPCHEEKATLA 90,641 Reputation points Moderator

2023-08-14T08:42:46.3333333+00:00

@Timothy Spence - We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Fisher, Luke M. (Minneapolis) 0 Reputation points

2023-09-06T15:37:58.75+00:00

I am experiencing the same issue and have a ticket open with MS support currently. Wondering if you were able to get this resolved in your situation? Hope so! :) Thanks.

We have 4 auto label policies that ran over 10 days in Simulation and still had the "Turn on Policy" greyed out. Tried editing 2 of those policies to restart the simulation and manually recreated 2 of them as well. Giving it another day but also hoping MS support has some insights.
PRADEEPCHEEKATLA 90,641 Reputation points Moderator

2023-09-07T11:42:19.98+00:00

Fisher, Luke M. (Minneapolis) - Thanks for details, could you please share the SR number?
Fisher, Luke M. (Minneapolis) 0 Reputation points

2023-09-07T13:03:26.2+00:00

Sure thing! #2308310040006434
Fisher, Luke M. (Minneapolis) 0 Reputation points

2023-09-07T13:04:06.4133333+00:00

Sure thing! #2308310040006434
PRADEEPCHEEKATLA 90,641 Reputation points Moderator

2023-09-11T08:21:04.4766667+00:00

Fisher, Luke M. (Minneapolis) - Thanks for details, once the issue has been resolved with the help of support, kindly share the solution, which might be beneficial to other community members reading this thread.
Fisher, Luke M. (Minneapolis) 0 Reputation points

2023-09-11T13:36:53.3633333+00:00

We were able to resolve this issue internally. It looks like it was some misconfiguration on our end. We had the labels pointed to a particular group of users and the auto label policies were pointed to a slightly broader group of users (2 additional OD account). My strong suspicion is that this threw the error.

Best,

Luke Fisher

1 answer

Your answer

PRADEEPCHEEKATLA 90,641 Reputation points Moderator

2023-08-09T08:16:11.5866667+00:00

@Timothy Spence - Welcome to Microsoft Q&A platform.

It seems like you are having trouble turning on an auto-labeling policy in Microsoft Purview. Have you checked if there are any errors or warnings associated with the policy? If there are any errors or warnings, you may need to address them before the policy can be turned on.

Simulation mode is unique to auto-labeling policies and woven into the workflow. You can't automatically label documents and emails until your policy has run at least one simulation.

Workflow for an auto-labeling policy:

Create and configure an auto-labeling policy.

Run the policy in simulation mode, which can take 12 hours to complete. The completed simulation triggers an email notification that's sent to the user configured to receive activity alerts.

Review the results, and if necessary, refine your policy. For example, you might need to edit the policy rules to reduce false positives, or remove some sites so that the number of matched files doesn't exceed 1,000,000. Rerun simulation mode and wait for it to complete again.

Repeat step 3 as needed.

Deploy in production.

After following these steps, the auto-labeling policy should be turned on and start applying labels to your data. If you continue to experience issues, please let me know and I can help you troubleshoot further.

For more details, refer to Learn about simulation mode.

Hope this helps. Do let us know if you any further queries.
PRADEEPCHEEKATLA 90,641 Reputation points Moderator

2023-08-14T08:42:46.3333333+00:00

@Timothy Spence - We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Fisher, Luke M. (Minneapolis) 0 Reputation points

2023-09-06T15:37:58.75+00:00

I am experiencing the same issue and have a ticket open with MS support currently. Wondering if you were able to get this resolved in your situation? Hope so! :) Thanks.

We have 4 auto label policies that ran over 10 days in Simulation and still had the "Turn on Policy" greyed out. Tried editing 2 of those policies to restart the simulation and manually recreated 2 of them as well. Giving it another day but also hoping MS support has some insights.
PRADEEPCHEEKATLA 90,641 Reputation points Moderator

2023-09-07T11:42:19.98+00:00

Fisher, Luke M. (Minneapolis) - Thanks for details, could you please share the SR number?
Fisher, Luke M. (Minneapolis) 0 Reputation points

2023-09-07T13:03:26.2+00:00

Sure thing! #2308310040006434
Fisher, Luke M. (Minneapolis) 0 Reputation points

2023-09-07T13:04:06.4133333+00:00

Sure thing! #2308310040006434
PRADEEPCHEEKATLA 90,641 Reputation points Moderator

2023-09-11T08:21:04.4766667+00:00

Fisher, Luke M. (Minneapolis) - Thanks for details, once the issue has been resolved with the help of support, kindly share the solution, which might be beneficial to other community members reading this thread.
Fisher, Luke M. (Minneapolis) 0 Reputation points

2023-09-11T13:36:53.3633333+00:00

We were able to resolve this issue internally. It looks like it was some misconfiguration on our end. We had the labels pointed to a particular group of users and the auto label policies were pointed to a slightly broader group of users (2 additional OD account). My strong suspicion is that this threw the error.

Best,

Luke Fisher

Answer 1

@Timothy Spence - I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer .

Issue: Auto-labeling stuck in simulation mode for over a week.

Solution: We were able to resolve this issue internally. It looks like it was some misconfiguration on our end. We had the labels pointed to a particular group of users and the auto label policies were pointed to a slightly broader group of users (2 additional OD account). My strong suspicion is that this threw the error.

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

I hope this helps!

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.

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Auto-labeling stuck in simulation mode for over a week.

1 answer

Your answer