Can't get c++ visual to install. Help!

Question

Hi. I am trying to play Remnant 2 on my windows 11 pc and it needs to install Visual C++. Whenever I try and download the x64, I keep getting an error that pops up and I have been able to download the x86 just fine. I try and follow the prompts of finding the alternate installation package and it doesn't work. I have looked up and tried a ton of things that claim will work and nothing has worked at all. I don't know why this is the one download I have not been able to do

Answer 1

Hello @alicia,

Welcome to Microsoft Q&A forum.

Thanks for sharing the screenshot. It seems that there are two important information missing. One is from title => Microsoft Visual C++ 2022 X64 Minim…, I guess the specific version of this package is included in …. The other is in Use source box => C:\ProgramData\Package Cache{3407XXXX, I believe, there is a specific version after }, for example => {3407…}v1x.xx.xxxxx.

So, could you first confirm if above two versions are the same? Or they are different?

If they are different, please try following:

1.Press Win + R > run regedit > navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products search for {3407B900-37…}, remove(note: remember to back up the Registry before removing anything in Registry) the key {3407B900-37…} and then reinstall the Visual C++ Redistributable package.

2.If you can find the setup file(online) of specific old version of Visual C++ Redistributable package for version v1x.xx.xxxxx, then you can try to download it and modify the path in Use source box and point it this setup file.

3.You may also try to use this troubleshooter tool to uninstall the corresponding version of the Visual C++ Redistributable package and install the one that you want.

Sincerely,

Tianyu

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