Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,824 questions
Why am I receiving a notice which indicates, PRODUCT DEACTIVATED- "On Friday, September 1, 2023 most features of Outlook will be disabled". Please explain.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 44%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
Paul Aluise
0
Reputation points
Why am I receiving a notice which indicates, PRODUCT DEACTIVATED- "On Friday, September 1, 2023 most features of Outlook will be disabled". Please explain.
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 10%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
SokiGuo-MSFT 31,466 Reputation points Microsoft External Staff2023-08-10T08:11:30.6333333+00:00 Hi @Paul Aluise
According to this notification information, this usually happens when you don't have a license. This also happens when the computer has not been connected to the Internet for more than 30 days, a process known as reduced-functionality mode.
In general, the subscription period for Office depends on the administrator within your organization. Please contact your administrator to check the Office 365 admin center > billing > licenses in your product to see the expiration date of the product.
If the license does not expire, please reset the Microsoft 365 activation state.
-
Paul Aluise 0 Reputation points
2023-08-12T19:14:09.4+00:00 When I opened Microsoft 365 Admin Center, it indicated I did not have any products to check subscription status. I checked and I am still being charged monthly for this product. Where do I go from here?
-
SokiGuo-MSFT 31,466 Reputation points Microsoft External Staff
2023-08-14T06:08:49.7766667+00:00 Hi @Paul Aluise
If you cancel a monthly subscription, it immediately moves to the Disabled stage on the date you cancel it. This means that your users immediately lose access to the Microsoft 365 assets, and only admins have access to the data for the next 90 days.
For more information on renewing and canceling subscriptions, please refer to:
-
Paul Aluise 0 Reputation points
2023-08-14T15:07:43.6866667+00:00 I inadvertently created (2) accounts under (2) different email addresses. I noticed this when I looked at my credit card bill and noticed 2 like payments. I spoke with an actual person and I asked to delete (1) of the account. This was accomplished and my most recent credit card bill shows (1) full monthly payment and (1) partial monthly payment for the account that I asked to delete. I sure would like to talk with an actual agent to resolve this issue or another method to deal with this.
-
Paul Aluise 0 Reputation points
2023-08-14T15:08:50.02+00:00 Probably should have used the term cancel in lieu of delete.
-
Paul Aluise 0 Reputation points
2023-08-14T15:11:42.0566667+00:00 I am the administrator for my account. Here is a little history. I inadvertently created (2) accounts under (2) different email addresses. I noticed this when I looked at my credit card bill and noticed 2 like payments. I spoke with an actual person and I asked to cancel (1) of the account. This was accomplished and my most recent credit card bill shows (1) full monthly payment and (1) partial monthly payment for the account that I asked to cancel. I sure would like to talk with an actual agent to resolve this issue or another method to deal with this.
-
SokiGuo-MSFT 31,466 Reputation points Microsoft External Staff
2023-08-15T01:18:49.06+00:00 Hi
Please follow these steps to cancel your subscription:
- In the Microsoft 365 admin center, go to the Billing > Your products page.
- Find the subscription that you want to cancel. Select the three dots (more actions), then select Cancel subscription.
- In the Cancel subscription pane, choose a reason why you're canceling. Optionally, provide any feedback.
- Select Save.
In addition, you can also contact support through Help & Support below.
-
SokiGuo-MSFT 31,466 Reputation points Microsoft External Staff
2023-08-16T07:46:25.18+00:00 Hi @Paul Aluise
Haven't received your message for a long time.
Do you have any further question on this topic now?
-
Paul Aluise 0 Reputation points
2023-08-16T21:15:41.8433333+00:00 I am still receiving the 'Deactivation' notice. When I click on "Your Products", it does NOT indicate I have any of your products yet I having money taken out of my On-File credit card, monthly. Please help or have someone call me.
-
SokiGuo-MSFT 31,466 Reputation points Microsoft External Staff
2023-08-17T01:18:35.76+00:00 Hi
Do you mean that there is still a deactivation notice after auto-renewal?
For the safety of your property, please check which item is being charged.
-
Paul Aluise 0 Reputation points
2023-08-17T22:06:05.7166667+00:00 I am still receiving the 'Deactivation' notice. As I indicated earlier, I inadvertently created (2) accounts under (2) different email addresses. It appears there is some confusion as to which account was to be retained and which has been asked to be canceled. When I try to 'Sign In' to the email account I wanted to keep, it does not recognize this account. It does recognize the account I want to remove. I do really need to speak with someone to help with this situation.
-
SokiGuo-MSFT 31,466 Reputation points Microsoft External Staff
2023-08-18T01:41:15.1466667+00:00 Hi
For product issues/failures, you can contact support here:
-
Paul Aluise 0 Reputation points
2023-08-26T17:48:20.29+00:00 I spoke with an agent. He indicated the Business Account has been cancelled but the Personal Account should be active. Since he works only on Business Accounts, he attempted to transfer my call to another agent who handles this. Unfortunately, the call got disconnected and upon my return call went directly to your automated system which directed me back to your 'Help Desk'. This is frustrating. Please provide an actual Personal Account agent's assistance.
-
SokiGuo-MSFT 31,466 Reputation points Microsoft External Staff
2023-08-28T07:08:53.41+00:00 Hi
In order to better solve this problem and find the root cause, you may contact support by Global Customer service Phone number.
-
SokiGuo-MSFT 31,466 Reputation points Microsoft External Staff
2023-08-31T06:49:49.19+00:00 Hi
I am checking the status of this case. Do you have any further question on this topic now?
If you have any update about this issue, please feel free to post back.
-
Paul Aluise 0 Reputation points
2023-08-31T14:21:15.6+00:00 "On Friday, September 1, 2023 most features of Outlook will be disabled" That is tomorrow. Can you provide the product key, since I am being charged monthly.
-
Paul Aluise 0 Reputation points
2023-08-31T14:28:20.7833333+00:00 Please call
-
SokiGuo-MSFT 31,466 Reputation points Microsoft External Staff
2023-09-01T09:42:48.1866667+00:00 Hi
Sorry, we do not have permission to obtain a product key. We mainly focus on Outlook desktop client issues. Did you get any advice from the support team?
We have also conducted a series of searches and studies on this error message in the available materials, and the following may be a thread to help you:
https://learn.microsoft.com/en-us/office/troubleshoot/activation/product-deactivated.
In addition, please note that this is a public forum and I have overwritten your personal privacy information. Thanks for your understanding!
-
SokiGuo-MSFT 31,466 Reputation points Microsoft External Staff
2023-09-05T05:57:40.26+00:00 Hi
Is there any update on this case?
I am writing to see how everything is going on with this thread.
Sign in to comment
Sign in to answer