Deployment failure in intune( Box drive application failure

Question

Deployment failure in intune( Box drive application failure

Harsha 40

I tried to install Box drive application it is installed in some devices and some devices are getting error like "fatal error during installation 0x80070643". What should I do for solving this issue

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Jack Lamers 1 Reputation point

2024-12-05T13:22:27.89+00:00

What you can do, is in the App properties under Requirements, configure additional requirement rules, add the same type like you did in the Detection rules ad choose File or Folder (or registry item) does NOT exist.

Only when the file / folder / registry itme is NOT available, this installation will install.
Devices which have this software installed already, will not report failed but the message "Not applicable"
John Francis - Service 0 Reputation points

2025-01-27T14:02:44.0166667+00:00

Same thing for me. I have the same issue couple of devices it installed and couple of devices it did not install and has the following error.

Failed Fatal error during installation (0x80070643)

Some devices it is showing as Install Pending for a long time.
Harsha 40 Reputation points

2025-01-28T19:45:10.6533333+00:00

Hi john, I think you can check and delete the box drive app previous version related files in the devices which is getting the error..and make sure the that device don't have the updated version. And some times this error is coming due to MSI installers in that case we need to use .exe file

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Jack Lamers 1 Reputation point

2024-12-05T13:22:27.89+00:00

What you can do, is in the App properties under Requirements, configure additional requirement rules, add the same type like you did in the Detection rules ad choose File or Folder (or registry item) does NOT exist.

Only when the file / folder / registry itme is NOT available, this installation will install.
Devices which have this software installed already, will not report failed but the message "Not applicable"
John Francis - Service 0 Reputation points

2025-01-27T14:02:44.0166667+00:00

Same thing for me. I have the same issue couple of devices it installed and couple of devices it did not install and has the following error.

Failed Fatal error during installation (0x80070643)

Some devices it is showing as Install Pending for a long time.
Harsha 40 Reputation points

2025-01-28T19:45:10.6533333+00:00

Hi john, I think you can check and delete the box drive app previous version related files in the devices which is getting the error..and make sure the that device don't have the updated version. And some times this error is coming due to MSI installers in that case we need to use .exe file

Answer 1

@Harsha, Thanks for posting in Q&A. From the information you provided, it seems the Box Drive application is failed install on some devices.

When installer is MSI, sometimes you can find the installation log in the following location to see if more finding:

C:\Windows\Temp\MSI64d.txt

C:\Program Files (x86)\Microsoft Intune Management Extensio\Content\MsiLogs

Installation related issues could vary widely so it would be best to try manual installation with install command first before deploying by Win32 app.

If the win32 app install behavior is system, you can use PsExec tool to run as system account and then run the install command to test.

https://learn.microsoft.com/en-us/sysinternals/downloads/psexec

If the app is failed to install on the device manually, then the one deploys from Intune will also be failed. You can contact the app support and windows support to help to fix the issue.

Hope the above information can help.

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Crystal-MSFT 53,981 Reputation points Microsoft External Staff

2023-08-23T05:25:02.7466667+00:00

@Harsha, Hope things are going well. If there's any update, feel free to let us know.

Answer 2

Pavel yannara Mirochnitchenko 13,331 MVP

You need to go through problematic devices and investigate the cause. In Event Viewer, MSIINSTALLER source is your first best friend. Another tip is to add logging into installation parameters.

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Deployment failure in intune( Box drive application failure

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