hyperlinks no longer work in Office 2013 with Windows 10 and Microsoft Edge

Question

hyperlinks no longer work in Office 2013 with Windows 10 and Microsoft Edge

Christian_Bonneville_France 5

in Office 2013 with Windows 10 and Microsoft Edge.

clicking a web link in Outlook, Word, or Excel, message: Your organization's policies do not allow us to perform this action. Contact technical support for more information

Thank you for your help

XuDong Peng-MSFT 11,891 Reputation points Microsoft External Staff

2023-08-23T02:48:29.06+00:00

Hi @Christian_Bonneville_France,

As far as I know, this problem is also recorded in the official documentation, refer to: Hyperlinks are not working in Outlook.

Follow the scenarios mentioned, to reset browser settings, set Microsoft Edge as default browser, change registry information, etc. Check if they work for you.
Christian_Bonneville_France 5 Reputation points

2023-08-23T19:06:54.8433333+00:00

the documentation requires that we copy a registry value from another PC. I don't have another PC
XuDong Peng-MSFT 11,891 Reputation points Microsoft External Staff

2023-08-24T04:30:52.9066667+00:00

Hi @Christian_Bonneville_France,

It looks like you are referring to the second solution in the docs I mentioned, in this case, have you tried the first solution and does it work?

1 answer

Your answer

XuDong Peng-MSFT 11,891 Reputation points Microsoft External Staff

2023-08-23T02:48:29.06+00:00

Hi @Christian_Bonneville_France,

As far as I know, this problem is also recorded in the official documentation, refer to: Hyperlinks are not working in Outlook.

Follow the scenarios mentioned, to reset browser settings, set Microsoft Edge as default browser, change registry information, etc. Check if they work for you.
Christian_Bonneville_France 5 Reputation points

2023-08-23T19:06:54.8433333+00:00

the documentation requires that we copy a registry value from another PC. I don't have another PC
XuDong Peng-MSFT 11,891 Reputation points Microsoft External Staff

2023-08-24T04:30:52.9066667+00:00

Hi @Christian_Bonneville_France,

It looks like you are referring to the second solution in the docs I mentioned, in this case, have you tried the first solution and does it work?

Answer 1

If the hyperlinks are not working for web links, try opening the links directly in your web browser. If they don't work there either, the issue might be related to the browser settings or internet connection.

Make sure you have a default web browser set on your computer. Office applications often use the default browser to open hyperlinks.

Some issues might be caused by conflicts with other software. Try running Office in Safe Mode (open a Run dialog and type "winword /safe" for Word or "excel /safe" for Excel) to see if hyperlinks work in that mode.

Security software, such as antivirus or firewall programs, might interfere with hyperlink functionality. Temporarily disable or configure your security software to see if it's causing the problem.

Repair Office 2013:

Go to Start > Control Panel.
Double click to open “Programs and Features”.
In the program list, select the “Microsoft Office” version installed on your computer and click “Change” from the top.

4.At the next screen check the “Repair” option and click “Continue”.

Christian_Bonneville_France 5 Reputation points

2023-08-23T19:05:02.9266667+00:00

same issue after repair

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hyperlinks no longer work in Office 2013 with Windows 10 and Microsoft Edge

1 answer

Your answer