Roles required to create Azure support ticket.

Nandan NK 45 Reputation points
2023-08-24T21:14:56.8166667+00:00

Me and my senior have access to same Azure subscription, when i try to create support ticket with the subscription, it is showing we have only basic plan enabled for our subscription so technical support is not enabled for this, but when my senior successfully created the ticket.

So, I'm assuming this is not the issue with the subscription plans, need to check with roles

I also compared the Azure roles and AD roles between us, below is the details, can someone explain this!!!

My roles:
Application Administrator
Exchange Administrator
Global Reader

His roles:

Application Administrator
Cloud App Security Administrator
Compliance Administrator
Exchange Administrator
Global Reader
Security Administrator

And we both have owner role assigned to subscription.

Azure Role-based access control
Azure Role-based access control
An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.
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  1. Dave Patrick 426.1K Reputation points MVP
    2023-08-24T21:18:31.45+00:00

    Looks like you need enterprise or partner administrator role

    https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/how-to-create-azure-support-request-ea#cant-create-request-with-microsoft-account

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Givary-MSFT 27,796 Reputation points Microsoft Employee
    2023-08-25T06:07:32.0366667+00:00

    @Nandan NK Thank you for reaching out to us, As per this documentation - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request#:~:text=Azure%20role%2Dbased%20access%20control

    https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#:~:text=447f%2Da5e8%2D41beaa378541-,Application%20Administrator,-Users%20in%20this

    Application Administrator does have the permissions to create the support requests, could help me with the error that you are getting while creating a support request for further investigation.

    Please send me an email to 'AzCommunity@microsoft.com' with Sub - Attn: Givary and following details in the email body:

    Link to this thread/post

    We can connect offline and discuss further on this.

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  3. Rohit Kumar Sinha 1,321 Reputation points
    2023-08-25T13:00:08.6366667+00:00

    HI ,

    Please check below documentation from MS

    User's image

    Please Accept as answer if the reply is helpful

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