Roles required to create Azure support ticket.

Question

Me and my senior have access to same Azure subscription, when i try to create support ticket with the subscription, it is showing we have only basic plan enabled for our subscription so technical support is not enabled for this, but when my senior successfully created the ticket.

So, I'm assuming this is not the issue with the subscription plans, need to check with roles

I also compared the Azure roles and AD roles between us, below is the details, can someone explain this!!!

My roles:
Application Administrator
Exchange Administrator
Global Reader

His roles:

Application Administrator
Cloud App Security Administrator
Compliance Administrator
Exchange Administrator
Global Reader
Security Administrator

And we both have owner role assigned to subscription.

Answer 1

Looks like you need enterprise or partner administrator role

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/how-to-create-azure-support-request-ea#cant-create-request-with-microsoft-account

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

@Nandan NK Thank you for reaching out to us, As per this documentation - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request#:~:text=Azure%20role%2Dbased%20access%20control

https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#:~:text=447f%2Da5e8%2D41beaa378541-,Application%20Administrator,-Users%20in%20this

Application Administrator does have the permissions to create the support requests, could help me with the error that you are getting while creating a support request for further investigation.

Please send me an email to 'AzCommunity@microsoft.com' with Sub - Attn: Givary and following details in the email body:

Link to this thread/post

We can connect offline and discuss further on this.

Answer 3

HI ,

Please check below documentation from MS

Please Accept as answer if the reply is helpful