Why does the OneDrive Sync app health report list some users devices multiple times?

Stephan Bren 206 Reputation points
2023-08-25T20:34:31.06+00:00

Network admins configured a GPO entry to push out the registry setting needed for a device to get picked up in the OneDrive Sync app health report. This was done first for a pilot group of just nine users. However, now I'm seeing one user appearing in the report three times and several other users appear twice in this report.

For the user that appears three times in the report, the display name, username, device name, known folders, App version, OS, and Last Synced values are identical - only the Last Status Reported is different for each.

For the three users that are listed twice in the report, each of their entries is the same except for the App version and Last Status Reported.

What could be the basis for having users appear multiple times, for the same machine, in this report?

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 21,391 Reputation points Microsoft Vendor
    2023-08-28T10:03:39.4566667+00:00

    Hi,

    I suggest you post this issue to Microsoft 365 admin forum:

    https://techcommunity.microsoft.com/t5/microsoft-365-admin-center/bd-p/AdminCenter

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.


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