Keyboard Top row keys not functioning.

Question

Keyboard keys: sound volume, screen brightness, backlit lights not working. all other keys work.

Diagnostic states keyboard passes problem maybe in software or Configuration. How to access software and Configuration. I reinstalled Keyboard. form Device manager and restarted. computer. But, still doesn't work. I even reinstalled win 10. Please help THANKS

Answer 1

@James Frazier

Thanks for your feedback above which shared more information and glad to know that your issue is resolved now! Since our forum has the policy that The question author cannot accept their own answer. They can only accept answers by others, and according to the scenario introduced here: Answering your own questions on Microsoft Q&A

I would make a brief summary of this post so that other forum members could easily find useful information here:

[Activating lagged copies - Summary]

Issue Symptom:
Keyboard Top row keys that sound volume, screen brightness, backlit lights not working and all other keys work.

Solution:
Change laptop computer "Bios" to Mutimedia.

You could "Accept Answer" for this summary to close this thread, and your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding!

---

If an Answer is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

hey how to I change BIOS to Multimedia

Answer 3

Thanks, I'm new at this. How to post problem solved. Change laptop computer "Bios" to Mutimedia.... and Keys function correctly.

Answer 4

question solved, thanks