Azure Guest cannot accept invitation.

Lucas Reinartz 0 Reputation points
2023-08-28T14:57:57.37+00:00

Hi Microsoft Q&A Community,

I'm an Azure AD user admin in our company and I have an issue with inviting a guest user.
As soon as the user opens his invitation link from his email, he's getting the following error:

"This Username may be incorrect. Please make sure you entered the name correctly. Otherwise contact your administrator."
User's image

The name he enters is definitely correct. I even deleted the guest account and permanently removed it afterwards in order to re-invite the account, but the same error keeps occurring.

I hope you have an idea what's going on here.

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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  1. Sandeep G-MSFT 9,551 Reputation points Microsoft Employee
    2023-09-05T07:42:40.6066667+00:00

    @Lucas Reinartz

    I have check with out PG team at backend on this issue. Seems like there was an issue at backend due to which for certain period of time there was an issue for guest users to accept the invitation.

    This issue has been fixed at backend

    Hope for your as well the issue is resolved.

    If you are still facing issue you can let us know so that we can take this further to our PG team.

    Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.