Adding a Shared On Prem. Inbox To Outlook Mobile

Shadow Rider 20 Reputation points

Good morning guys,

I have a unique issue that I am having a hard time finding an answer to. I have a user that has their email hosted on prem. This user also has access to a shared inbox that is on prem. We are able to add her email to the Outlook mobile app on her phone by doing a manual configuration on it. We don't appear to have the option to add a shared inbox on the app, only to add another account. Is there a way to do this within the Outlook app?

Thank you,

Shadow Rider

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Accepted answer
  1. Aholic Liang-MSFT 12,951 Reputation points Microsoft Vendor


    Hi @ Shadow Rider

    Currently, it's not possible to add a shared mailbox of on-premises Exchange on a mobile device.

    And in my tests, adding a shared mailbox to Outlook Mobile also only works for Exchange online account.

    Therefore, as a workaround, I recommend that you use OWA or the Outlook desktop app to view the on-prem shared mailboxes.

    Here is a similar thread for your reference: Adding Shared Mailbox in Outlook for mobile in Exchange 2019 on-premises - Microsoft Q&A

    Hope the above information is helpful to you.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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