Adding a Shared On Prem. Inbox To Outlook Mobile

Question

Good morning guys,

I have a unique issue that I am having a hard time finding an answer to. I have a user that has their email hosted on prem. This user also has access to a shared inbox that is on prem. We are able to add her email to the Outlook mobile app on her phone by doing a manual configuration on it. We don't appear to have the option to add a shared inbox on the app, only to add another account. Is there a way to do this within the Outlook app?

Thank you,

Shadow Rider

Answer 1

 

Hi @ Shadow Rider，

Currently, it's not possible to add a shared mailbox of on-premises Exchange on a mobile device.

And in my tests, adding a shared mailbox to Outlook Mobile also only works for Exchange online account.

Therefore, as a workaround, I recommend that you use OWA or the Outlook desktop app to view the on-prem shared mailboxes.

Here is a similar thread for your reference: Adding Shared Mailbox in Outlook for mobile in Exchange 2019 on-premises - Microsoft Q&A

Hope the above information is helpful to you.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.