UNABLE TO LOGIN TO MY MICROSOFT ACCOUNT.

Iniobong Nkanga 1,661 Reputation points
2023-09-05T09:07:59.8266667+00:00

Hello

 

Please, I need your help on this issue.

One of my users is having a problem with his outlook.

When he tries to login to Outlook, he is asked to verify his identity.

We don't have the phone number and can't remember it.

Please, is this user able to login without verifying his identity, or how can we remove this account verification?

 

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Outlook
Outlook
A family of Microsoft email and calendar products.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Dave Patrick 426K Reputation points MVP
    2023-09-06T01:23:04.8866667+00:00

    As an admin you can reset the user's phone number here.

    https://mysignins.microsoft.com/security-info

    --please don't forget to upvote and Accept as answer if the reply is helpful--