How to open properly word and excel after resetting the password. there is a window on Microsoft security which do not close too

Question

Hello!

How to open properly word and excel after resetting the password on Mac. there is a window on Microsoft security which do not close too.

Word and Excel label on the lowest always kind od jumping.

I have made a screen with the problem but unable to attach it here. May I send it by email, so that screen will show the problem.

Answer 1

Hi,

Could you provide the detail error message about the security dialog box?

You can upload the picture here by post an answer (Please Note: the Max size is 3MB for the picture):

I also suggest you refer to this support article:

https://support.microsoft.com/en-us/office/office-for-mac-repeatedly-requesting-keychain-access-ced5a09c-3099-47cb-9190-e961bf63e240

You can also try to remove Office for Mac completely and re-install it to troubleshoot the problem:

https://support.microsoft.com/en-us/office/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall-ec3aa66e-6a76-451f-9d35-cba2e14e94c0

Please be a bit more precise to explain your problem or you can upload a screenshot so that I

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