"Network not present or started" message on attempts to open Office files from Sharepoint

Admin Udesh Tamang 0 Reputation points


One of user keep getting the error "Network not present or started" message on attempts to open Office files from SharePoint" while trying to open share files in sharepoints. User can open the links in office web browser but if user choose the to edit on desktop, user will get that error. I can confirm user is connected with network.

User's image

A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
9,571 questions
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
1,998 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Emi Zhang-MSFT 21,626 Reputation points Microsoft Vendor


    Did this problem only appear in Word? How about other Office application?

    Did this problem appear in all files or specific files or folders?

    I suggest you try to check if you can open files from OneDrive server in Word.

    I suggest you try this method first:

    1. Open Start>Run and type “Services.msc” ( without quotes ) and press OK.
    2. Locate the service named Workstation.
    3. Right Click on the workstation service and select properties.
    4. Click on the Start button to start the service.
    5. Restart the Office applications and restart the computer.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments