Emails forwarding to email address

Marcus K 5 Reputation points

We have all emails forwarding to an email address and failing.

This is presumably remnants from a DarkTrace Antigena trial that was configured.

Does anyone know how to stop these from forwarding?

Connector has been removed from EOL.

Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Marcus K 5 Reputation points

    Found it created a journal rule.

    Microsoft Purview compliance portal, navigate to Solutions > Data lifecycle management > Exchange (legacy) > Journal rules

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  2. Aholic Liang-MSFT 13,741 Reputation points Microsoft Vendor

    Hi @ Marcus K,

    Great to know that you've already thought of a solution and really appreciate it for your sharing!

    By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

    [Emails forwarding to email address]

    Issue Symptom:

    All emails forwarding to email address and failing.

    Connector has been removed from EOL.

    How to stop these from forwarding?

    The Solution:

    The reason is a journal rule is configured to forward backups.

    Follow these steps to turn off journal rule:

    1.    In the Microsoft Purview compliance portal, navigate to Solutions > Data lifecycle management > Exchange (legacy) > Journal rules.

    2.    In the list view, next to the rule's name, select the check box and then select Disable to disable the rule.


    You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. Thanks!