Cannot install teams in iMac 2019, Installer says update despite Teams is uninstalled

Question

Good morning

After MS Teams not starting several times, I decided to uninstall the app, following the instructions in this forum (see https://answers.microsoft.com/en-us/msteams/forum/all/how-to-completely-remove-teams-from-mac/2499239d-d491-43cb-a9c1-acbee7223b8d)

Then, I tried to install again but each time I do two things happen :

1. The installer says that I am updating the app (see screenshot, my OS is in POR), when in fact I had already uninstalled it completely
2. After I select continue I get an error message e installation failed. The installer encountered an error that caused the installation fail. Contact the software manufacturer for assistance (see screenshot, my OS is in POR).

If someone has a solution for this, I would be extremely grateful! Thank you!

Answer 1

Hi @OLIVEIRA Andre

Thanks for your feedback above which shared more information and glad to know that your issue is resolved now! Since our forum has the policy that the question author cannot accept their own answer. They can only accept answers by others, and according to the scenario introduced here: Answering your own questions on Microsoft Q&A

I would make a brief summary of this post so that other forum members could easily find useful information here:

[Activating lagged copies - Summary]

Issue Symptom:
Cannot install teams in iMac 2019, Installer says update despite Teams is uninstalled.

Solution:
Problem went away when I placed installer in applications folder before running installer.

You could "Accept Answer" for this summary to close this thread, and your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding!

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Answer 2

Hi @OLIVEIRA Andre

Based on your description, we commend check if Teams uninstall completely firstly. If it doesn't, you could uninstall Teams Client and clear cache by follow the document. And then, check hardware requirements for Teams on a Mac.

Next, desktop clients can be downloaded and installed by end users directly from https://teams.microsoft.com/downloads if you have the appropriate local permissions. Finally, you could try using the web version: https://teams.microsoft.com/.

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Answer 3

Good morning

The iMac 2019 21'' that I work with matches all the specs mentioned in your email.

Plus, and following the document you sent, I went to the MacOS settings and Teams is not in any of them.

I also tested the terminal command to clear cache (suggested in another reply to my post) and the answer I got was file not found in the system.

As far as I can see Teams is no longer in this computer, and still I cannot install it.

Nevertheless, thank you so much for your help!

Answer 4

PROBLEM SOLVED!!!

Someone in this community called **TAFHBES **published the answer on March 27, 2023:

"I had same problem on my iMac running Ventura on Intel. Problem went away when I placed installer in applications folder before running installer."

It worked for me!! Thank you!