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Microsoft Office 365 freezes at 19%

Nguyễn Xuân Tùng 0 Reputation points
2023-09-12T11:40:17.5533333+00:00

Hello! I'm a developer and starting some personal projects with my team. I recently joined the Microsoft Developer Program and installed Office that way with a 92 day trial. After installing and signing into my account, every works. A month later, which is 5 days ago, tragedy struck. I uninstalled Office by accident. I tried reinstalling it again by redownloading the setup file, but could not install it. It freezes at 19%. Here are some screenshots:

User's image

User's image

The second screenshot is when I click on the Office Icon in the system tray by the way.

User's image

I tried forcingly closing the setup with task manager, along with its background processes, and then restarting, reopening the program but it still freezes at 19% after 2 - 3 hours. I even tried deleting the "Office" folder in Local, Appdata, Program Files and Program Files (x86) but the same thing always happen. Also, I looked in the control panel, double, and even triple check to see if Office is installed, which wasn't.

Can anyone please help me?

Thank you for your time!❤️

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  1. Emi Zhang-MSFT 25,156 Reputation points Microsoft Vendor
    2023-09-13T02:24:02.95+00:00

    Hi,

    I suggest you try to download the Office support tool, to uninstall Office from PC completely:

    https://aka.ms/SaRA-officeUninstallFromPC

    After uninstalling Office completely, try to check if you can install successfully.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

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