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why is this users one drive getting an AADSTS50020 error after fixing it weekly?

KTI-Admin 0 Reputation points
2023-09-12T13:23:09.0566667+00:00

I have corrected this iisue every week for the last 3 months. I have followed the support suggestions and it gets corrected everytime but re-occurs. WHY?

Request Id: b28fcd37-cae2-4f97-9e75-8b64f6f98200

Correlation Id: e3c60535-0dde-4342-bcb8-8ffc793dca77

Timestamp: 2023-09-12T11:52:40Z

Message: AADSTS50020: User account '******@xxxxxxxxx.com' from identity provider 'https://sts.windows.net/a295400d-c90a-4285-b01c-23686b7180d8/' does not exist in tenant 'xxxxxxxxxx.com' and cannot access the application 'ab9b8c07-8f02-4f72-87fa-80105867a763'(OneDrive SyncEngine) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Microsoft Security | Microsoft Entra | Microsoft Entra ID

2 answers

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  1. James Hamil 27,221 Reputation points Microsoft Employee Moderator
    2023-09-14T18:35:04.4166667+00:00

    Hi @KTI-Admin , you'll need to invite the user to your tenant if you haven't done so already.

    Please let me know if you have any questions and I can help you further.

    If this answer helps you please mark "Accept Answer" so other users can reference it.

    Thank you,

    James

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  2. Marcel de Sousa 0 Reputation points
    2024-04-16T09:05:06.41+00:00

    Bom dia Estimados,
    Estou enfrentando o mesmo problema para um usuário ao fazer login no OneDrive.
    Como resolver?

    SO_ MacOs

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