Azure external guest users stuck in MFA loop

Axyrium 26 Reputation points
2023-09-13T21:17:35.0966667+00:00

Scenario:
Internal user shares a SharePoint file with an external guest user that is already in our directory.

User gets the link and when authenticating is then prompted to set up MFA ('Your organization needs more information').

They click on 'Next' and successfully set up their MFA method of choice. They click next to continue and are taken back to the 'Your organization needs more information' screen. Clicking next takes them to a web page that says "You have successfully set up you security info. Click 'Done' to continue signing in". However, clicking 'done' (there is no other option) takes them right back to the 'Your organization needs more information' screen.

Azure shows that the users have successfully registered their MFA device. I've tried re-requiring MFA and revoking MFA sessions, but this doesn't fix the issue. I have tried different MFA options including MS Authenticator. This is happening on both real guest accounts and test guest accounts that I've created.

We are using Azure security defaults; we don't have any conditional access policies.

Why is this happening?

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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  1. Alfredo Revilla (MSFT) 21,866 Reputation points Microsoft Employee
    2023-09-14T21:29:43.3933333+00:00

    Hello @Axyrium , in order to fix the "Your organization needs more information" message infinite prompt try disabling Azure AD Security Defaults and then revoking 2FA sessions, re-requiring 2FA registration for the affected users, and finally re-enabling Security Defaults.

    If the issue persists please Collect a network trace in the browser and send us the exported HAR file to azcommunity@microsoft.com with Subject Attn: Alfredo Revilla.

    Let us know if you need additional assistance. If the answer was helpful, please accept it and rate it so that others facing a similar issue can easily find a solution.