[Office] [Webdav] dotx opened in protective view are unable to load datasource

Question

Hello guys, in our webapp we are using webdav to serve office file to our client which can edit the files directly on the server.

we serve both files and models (dotx), when we serve models there is a data source also accessible from an http location.

for example a file in https://mydomain/webdav/mymodel.dotx, linked to a datasource https://mydomain/webdav/mydatasource.dat,

When word is opened without the protective view, everything works well, the file are open correctly and the data source also.

But when its open on protective view, when we click on the yellow ribbon, we have an error which say it can't find the datasource.

Do you know how to deal with this case ? for now the only way we find to solve that is to add the domain where the webdav file are served to the trusted locations in the client computer (so the protective view disappear when we open the file). but this manipulation doesn't work for all our clients (we don't know why, maybe a group policy on the server replace the rules of the local computer).

Do you have any idea how we can load this datasource even on protected view ?

thanks !

Answer 1

Hi,

Did you try to disable the Protect View in Office?

You can go to File- Options- Trust Center- Trust Center settings...- Protected View:

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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