my outlook is not accepting a password for one of my email clients.

Question

I have a problem with my email password for my Optimum online email. i get a message somethiggn went wrong and Outlook wants me to enter the password. When entered, Outlook doesn't recognze it. i do nto knwo how to fix the probelm. i rebooted the email - no help. i rebotoed the entire computer - no help. so now what do I do?

Answer 1

Hi @Sue Mirialakis

Welcome to our forum!

Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. Given that you are using Optimum email, you may need to contact your email provider if you need to manually configure your account. The following preliminary troubleshooting is for reference only.

In order to better study this issue, please provide more details:

Can you provide a screenshot of the pop-up window with the error message? Please be careful to override personal privacy.

What type of account is added to Outlook (POP/IMAP/Exchange) ?

What is Outlook version? Please make sure to update to the latest version.

Based on my search, this issue may be caused if your server settings are incorrect or if the configuration file is corrupted. Here are similar threads for your reference:

https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-365-and-optimum-email/20d7cc07-c4cc-4506-a076-fb2df1829d83.

https://answers.microsoft.com/en-us/outlook_com/forum/all/oulook-with-optimumnet-email-account-wont-connect/669621b3-68a4-48f0-8918-63fb55961dbc.

Hope this helps!

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---