Office "The operating system is not presently configured to run this application"

Tutek 716 Reputation points
2023-09-19T11:35:27.1466667+00:00

Hello,

we have such problem that some computers suddenly stopped opening excel (version 15.0.5589.1001) documents directly, the programme opens but is empty without any document. If you open a document in the program by pointing to it from the computer, it opens. In the properties of excel files it is stated that the file is opened with "appvlp", if I change here manually to excel by pointing to excel.exe from the program files directory, then the program does not start at all showing an error: "The operating system is not presently configured to run this application".

Did not help these steps:

-quick office repair

-online office repair

-reset of default applications in windows.

Please help.

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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  1. ITC 5 Reputation points
    2023-10-07T19:28:11.3233333+00:00

    I had the same problem, and I fixed it by making a .cmd file with the line below, and changing the app that opens the xlsx files to that cmd file.

    start "" "C:\Program Files\Microsoft Office 15\root\client\AppVLP.exe" "C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE" %1

    I saved the file with a name like "Open_Excel.cmd" in my "C:\Users\myusername" directory.

    To have the excel files I double click call this cmd file I right clicked an .xlsx file and selected Open With > Choose another app.

    In the pop up I selected "Always use this app to open .xlsx files". Then I clicked "More Apps" and scrolled to the bottom of the list and selected "Look for another app on this PC".

    In the window that pops up I navigated to where I saved the .cmd file, selected the file, and clicked "Open".

    I came up with this solution because I noticed that when I right clicked the "Excel 2013" icon in the start menu and clicked "open file location" it took me to an "Excel 2013" shortcut. When I right clicked the "Excel 2013" shortcut and went to "properties" I noticed that the "target" was actually two executable files. The two files the ones we call in the cmd file we made (AppVLP.exe and EXCEL.EXE).

    The file calls "start" which executes "AppVLP.exe", and passes "Excel.exe" as an argument. The "%1" lets the .xlsx file that's double clicked be passed to the "Excel.exe" as an argument (otherwise you get the grey excel window). Lastly, the empty quotes ("") lets the whole thing be called (otherwise you get the pop up "your operating system is not configured to run this program")

    Hope this is helpful!

    1 person found this answer helpful.
  2. Jan Pěkný 0 Reputation points
    2023-09-19T20:13:24.0366667+00:00

    ---DELETED---

  3. Mel Alter 0 Reputation points
    2023-09-19T21:48:37.6933333+00:00

    I had exactly the same problem today but thanks to Jan Pěkný my problem was solved. I uninstalled Office 2013, restarted my PC (Restart not Shutdown and reboot) and reinstalled from the original startup file I received about 10 years ago. It turns out that my version was 32-bit anyway so I had no need to worry about installing a 64-bit version (if there is one). Everything is back to normal. Many thanks Jan Pěkný.

  4. nick tsoumaris 20 Reputation points
    2023-09-19T23:10:08.97+00:00

    Anyone know if microsoft will come up with an update to fix this?

  5. Matthias Koch 0 Reputation points
    2023-09-19T23:21:08.72+00:00
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