How to stop SharePoint Online folders duplicating

Question

Hi folks,

How can I stop SharePoint online folders from being duplicated.

See the screenshot below.

Farm 43 is the original folder and those with computer name appended just empty duplications.

What causes it and how to stop it?

Answer 1

Hi @X-Box-11-2021 ,

It could be due to a sync issue. One solution is to try clearing the cache of the OneDrive for Business sync app. To do this, follow these steps:

1. Close the OneDrive for Business sync app.
2. Press the Windows key + R to open the Run dialog box.
3. Type %localappdata%\Microsoft\Office\Spw and then press Enter.
4. Delete all the files and folders that are present.
5. Restart the OneDrive for Business sync app.

Hope this helps.

If the issue still persists, please provide more information about this issue, thank you.

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Answer 2

I know it can be done by deleting the current OneDrive folder and starting synchronization from the scratch.

However, the most important is how to avoid it.

If it happened to one device I would not have any doubts that it is a syncing issue but in my case it happened to many device at the same time.