Cannot sign in with my 2FA? No option to reset it?

Question

I cannot sign into my Azure account. (I'm just a home techie... not a company... so I don't have an IT department I can call.)

When I attempt to sign in, it's asking for my 2fa code. I broke the app. So, I need to somehow reset it. All the instructions I see, there should be a way to put an alternate 2fa auth in during this step. But, it's not giving me the option. Clicking more information just opens up an FAQ webpage. It explains how to create an app password (like a service account password... which is off topic and irrelevant to me just not being able to use 2fa to login to the portal.)

Answer 1

@davidortenn79

Thank you for your post and I apologize for the delayed response!

I understand that you aren't able to sign into your Azure account due to the MFA prompt and you can't use an alternate method outside of the Authenticator app code. To hopefully help point you in the right direction and get your issue resolved, I'll share my findings below.

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Findings:

When it comes to an alternate way of completing MFA, you should be able to select the Forgot my password? option during login.

1. If you set up an Authenticator App, you can verify your identity using the code generated within your app. Otherwise, you can select User a different verification option.
2. You can verify your identity via Email, Phone/Text, or Authenticator App. If you don't have access to any of these options, or if you never set this up you can select I don't have any of these.
3. If you have your Recovery codes, you can use them. Otherwise, you can select No.
4. After selecting No, you'll be redirected to fill out the Recover your account form to recover your Microsoft Account. For more info.

If you're using your onmicrosoft.com or tenant specific account, you can still select Forgot my password?, which will take you other authentication methods to login. If none of the above options work, you'll have to reach out to our Azure Data Protection team for further assistance - (866-807-5850).

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For future reference, I'd also recommend creating and managing an emergency access account in Azure AD, this will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in or activate another user's account as an administrator.

I hope this helps!

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

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Answer 2

365 global support should be able to assist.

https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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