email address

Question

Hi All

i am using exchange 2016 hybrid environment. All my users are created onprem and migrated to online. One of my user has changed his email address from user1@mydomain.com to user11@mydomain.com. user is using outlook for MAC. When user switches from old outlook for MAC to new Outlook for MAC, the email address gets changed from new to old email address in outlook. From office365 side the email address is pointed correctly to new email id. Please guide me

Answer 1

Hi @Glenn Maxwell ,

When user switches from old outlook for MAC to new Outlook for MAC, the email address gets changed from new to old email address in outlook.

Please try resetting the account in New Outlook for Mac via Tools > Accounts, select the account and click Reset account:

If the email address still doesn't get updated, try removing the account and reconfiguring it in the New Outlook for Mac and check the result.

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