This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 83%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
Trying to sign into my client's account. Enter valid password then on to verification code sent to his phone. But that step fails every time. We need to be able to administer his Exchange Server. Any ideas?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
These are peer level support forums, there's really nothing we as users could do. It looks like you'll need to contact support.
--please don't forget to Accept as answer if the reply is helpful--
Sounds good you can contact office support here.
https://support.microsoft.com/en-us/home/contact?ContactUsExperienceEntryPointAssetId=eba0b4a2-c0ae-472c-99f6-bc63ee2425a8
--please don't forget to Accept as answer if the reply is helpful--
Contacting support requires the same login process. So that doesn't help unfortunately.
Are we simply not allowed to talk to anyone in Microsoft support, if it even exists?
Seems you have ruled out all the possible free options. You can also start a paid case here with product support.
https://support.serviceshub.microsoft.com/supportforbusiness
--please don't forget to Accept as answer if the reply is helpful--
Nothing happens.
