Not receiving emails into folders

Ack8 1 Reputation point
2020-10-24T00:01:57.837+00:00

Intermittently we are not receiving emails into the appropriate (ruled) folders. Or the emails are coming in but not showing up in the folders until you click on the individual folders.
Typically these emails just auto-populate into the correct folders without any problems.
Any feedback would be greatly appreciated.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Manu Philip 16,921 Reputation points MVP
    2020-10-24T04:48:47.06+00:00

    It looks like an email synchronization issue. You may refer the appropriate section here to solve that : how-to-troubleshoot-synchronization-problems-when-you-synchronize-your

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  2. udara peiris 671 Reputation points
    2020-10-24T08:57:16.217+00:00

    check cache settings and view option.
    For more detailed steps are given below.
    https://support.microsoft.com/en-us/help/2530570/items-disappear-or-are-not-visible-in-an-outlook-folder
    only-subset-items-synchronized

    (If this answer is helpful, don't forget to mark it as answer)

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  3. Yuki Sun-MSFT 40,561 Reputation points
    2020-10-26T02:48:23.1+00:00

    Hi Ack8-0581,

    Intermittently we are not receiving emails into the appropriate (ruled) folders. Or the emails are coming in but not showing up in the folders until you click on the individual folders.

    1. By this, do you mean the issue only occurs to the "ruled" folders? If this describes your situation, have you tried disabling or recreating a rule and check the result?
    2. Is it affecting the particular users or it's impacting all users in your environment?
    3. Will the emails show up immediately if you click the Send/Receive All folders button(or press "F9")?
    4. Have you checked in OWA to see if the emails can all be received as expected? This helps narrow down if the issue is with the client side.

    If there is no issue in OWA and you are currently using Exchange cached mode, please try testing on one machine by deleting the .OST file which by default located at drive:\Users\user\AppData\Local\Microsoft\Outlook *, then relaunch the Outlook client for the .OST file to be recreated automatically and you can monitor for some time period to see if there would be any improvement. You can also test by switching to Exchange Online mode and check if the issue persists.

    Besides, to help eliminate whether the problem is related to any third party add-ins, I'd like to suggest checking if the affected machines have any shared third-party add-ins installed. If this is the case, you may running in Outlook safe mode(Press Win+R, type "outlook /safe", press Enter.) and see whether this can stop the issue.

    Furthermore, in case the issue is due to a corrupt Outlook profile, it's also recommended to recreate a new Outlook profile for the problematic user to check if it works.


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  4. Zenifer Smith 10 Reputation points
    2023-05-29T07:26:29.2833333+00:00

    There are various reasons why your Outlook rules fail to run correctly, such as server configuration problems, incorrect folder permission settings, or data file corruption. To get a solution to this issue of emails not being directed to the correct folders in Outlook, Try some below workarounds that can resolve your query:

    Check folder rules: Check the rules set up in Outlook and make sure they are properly configured to sort emails into the desired folders. Modify or create new rules if necessary.

    Disable and re-enable rules: Temporarily turn off all folder rules in Outlook, then re-enable them to refresh and resolve any conflicts or issues.

    Check for conflicting add-ins: Disable any third-party add-ins or plugins in Outlook that could interfere with folder rules. Temporarily disable them and see if the issue persists.

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