How to Integrating PSTN Number with Azure Communication Service for Call Event Triggering

Question

I currently have a PSTN number configured within Microsoft Teams, allowing me to make both outbound and inbound PSTN calls. However, I have encountered an issue where this PSTN number is not visible within Azure Communication Service. I am seeking guidance on the specific steps required to integrate my PSTN number with Azure Communication Service.

My primary objective is to link my PSTN number with Azure Communication Service to facilitate the publication of configured events such as "Call Started," "Call Ended," and "Incoming Call" This integration will enable the triggering of configured webhooks as needed."

It's important to note that these PSTN calls are exclusively received and made through the Microsoft Teams only.

Answer 1

@Sai Shashank Thanks for your patience on this. I have checked with Azure Communication Service engineering team and sharing the below.

currently this is an unsupported scenario. Events for a team's PSTN number is not available in ACS.

I would suggest you raise a feedback request using this link here. Our engineering team actively monitor and check the feasibility on implementing it accordingly.

Feel free to reach back to me if you have any further questions on this.