WordPress on App Service - App Service Email plugin: "Denied by the resource provider"

Question

WordPress on App Service - App Service Email plugin: "Denied by the resource provider"

K v Gelder 30

Following this blog post: https://techcommunity.microsoft.com/t5/apps-on-azure-blog/wordpress-on-azure-appservice-email-integration/ba-p/3890486

I have tried, unsuccessfully, to enable email communication through my WordPress website.

For some reason, in the Azure Email Logs section within my WordPress admin dashboard, it keeps stating that the action was denied by the resource provider.

Am I missing something simple? I have successfully followed all the steps in the blog post.

K v Gelder 30 Reputation points

2023-09-28T15:31:50.49+00:00

Error in Wordpress:

Resource Providers:

I can't seem to find the email communication service in the Resource Provider list.

My resources:

Application Configuration (App Service):

In Wordpress Ultimate Member plugin, I have set the email address (to be sent from) to the same email address which was created in my Azure Email Communication Services Domain resource.

I think this is everything?
ajkuma 28,036 Reputation points Microsoft Employee Moderator

2023-09-29T18:21:35.96+00:00

Thanks for follow-up and sharing the requested info (screenshot for resources shows fine). With the same test setup, I'm not seeing this issue. Just to clarify (if the issue is confined only the email plugin), despite the error, are you able to send emails from your WordPress website fine?
K v Gelder 30 Reputation points

2023-09-30T00:44:23.8733333+00:00

No, I'm not able to send emails from my WordPress website.

I am able to send test emails using the "Try Email" option from the Communication Service resource.

The "Click here" link sends me to this page: https://learn.microsoft.com/en-us/azure/communication-services/support

I am using the Ultimate Member plugin, the mail settings within the plugin the following configurations have been set:

Admin E-mail = ******@mydomain.com

Mail appears from = My website name

Mail appears from address = ******@mydomain.com (this matches the MailFrom Address within my Email Communication Service provisioned domain)

Use HTML for E-mails = True

But I imagine the fact I am using this plugin, shouldn't be the cause of this issue, correct? Or could this be caused by an issue between the App Service Mail plugin and the Ultimate Member plugin?
ajkuma 28,036 Reputation points Microsoft Employee Moderator

2023-10-02T08:12:23.3166667+00:00

Apologies for the delay from over the weekend. We wish to engage with you offline for a much closer look, please send an email with subject line “Attn:Ajay” to AzCommunity[at]Microsoft[dot]com with the following details, I will follow-up with you.

1. Referencing this thread,

2. Azure subscription ID,
K v Gelder 30 Reputation points

2023-10-02T13:23:32.65+00:00

No worries!

Email has been sent. Thank you!
ajkuma 28,036 Reputation points Microsoft Employee Moderator

2023-10-03T12:03:54.0033333+00:00

Ack. I have received your email, followed-up offline.

Accepted answer

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K v Gelder 30 Reputation points

2023-09-28T15:31:50.49+00:00

Error in Wordpress:

Resource Providers:

I can't seem to find the email communication service in the Resource Provider list.

My resources:

Application Configuration (App Service):

In Wordpress Ultimate Member plugin, I have set the email address (to be sent from) to the same email address which was created in my Azure Email Communication Services Domain resource.

I think this is everything?
ajkuma 28,036 Reputation points Microsoft Employee Moderator

2023-09-29T18:21:35.96+00:00

Thanks for follow-up and sharing the requested info (screenshot for resources shows fine). With the same test setup, I'm not seeing this issue. Just to clarify (if the issue is confined only the email plugin), despite the error, are you able to send emails from your WordPress website fine?
K v Gelder 30 Reputation points

2023-09-30T00:44:23.8733333+00:00

No, I'm not able to send emails from my WordPress website.

I am able to send test emails using the "Try Email" option from the Communication Service resource.

The "Click here" link sends me to this page: https://learn.microsoft.com/en-us/azure/communication-services/support

I am using the Ultimate Member plugin, the mail settings within the plugin the following configurations have been set:

Admin E-mail = ******@mydomain.com

Mail appears from = My website name

Mail appears from address = ******@mydomain.com (this matches the MailFrom Address within my Email Communication Service provisioned domain)

Use HTML for E-mails = True

But I imagine the fact I am using this plugin, shouldn't be the cause of this issue, correct? Or could this be caused by an issue between the App Service Mail plugin and the Ultimate Member plugin?
ajkuma 28,036 Reputation points Microsoft Employee Moderator

2023-10-02T08:12:23.3166667+00:00

Apologies for the delay from over the weekend. We wish to engage with you offline for a much closer look, please send an email with subject line “Attn:Ajay” to AzCommunity[at]Microsoft[dot]com with the following details, I will follow-up with you.

1. Referencing this thread,

2. Azure subscription ID,
K v Gelder 30 Reputation points

2023-10-02T13:23:32.65+00:00

No worries!

Email has been sent. Thank you!
ajkuma 28,036 Reputation points Microsoft Employee Moderator

2023-10-03T12:03:54.0033333+00:00

Ack. I have received your email, followed-up offline.

Answer 1

Edit: To benefit the community, posting the summary of our offline discussion.

The issue was fixed by deactivating the plugin and installing it again.

//

As I understand, you are trying to enable email communication through your WordPress WebApp on Azure App Service, but you are facing an issue where the action is being denied by the Resource Provider (RP).

To better assist you on this, could you please provide more info about the specific steps ( I understand you are referring to the blog post) you followed to enable email communication on your WordPress website? What is the exact error message you receive? ( Please share a screenshot after concealing any private details)

Having mentioned above, based on the error message you provided, it seems that there might be an issue with the RP.
Kindly ensure that Azure App Service and Azure Communication Service RPs are registered, checkout the doc section for the steps : Register resource provider

Also, just to highlight - Registering a RP configures your subscription to work with the resource provider. To register a resource provider, you must have permission to perform the /register/action operation for the resource provider. This operation is included in the Subscription Contributor and Owner roles.

Reference : Resolve errors for resource provider registration

Kindly let us know, I'll follow-up with you further.

K v Gelder 30 Reputation points

2023-10-08T17:19:56.1733333+00:00

deleting the plugin and reinstalling it fixed the issue. :)

(the plugin will have to be downloaded from: https://download-directory.github.io/?url=https%3A%2F%2Fgithub.com%2FAzure%2FWordpress-on-Linux-App-Service-plugins%2Ftree%2Fmain%2Fapp_service_email)
ajkuma 28,036 Reputation points Microsoft Employee Moderator

2023-10-09T07:50:13.1133333+00:00

Thanks for the follow-up and update.

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WordPress on App Service - App Service Email plugin: "Denied by the resource provider"

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