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How did my personal account suddenly prompt work/school login?

Jostein 0 Reputation points
2023-10-04T14:09:36.3666667+00:00

I can no longer log-in to my personal One Drive account on my PC, and get an error messages telling my that my account is linked to both a personal account and a work/school account.

Not sure how this link has happend, as I have never used my personal account when logging in to any of my work accounts, and the personal account existed years before I ever got any work accounts at all.

I can login to my One Drive online without any issues.

So how can I solve this mess, and unlink my personal account from a work account I do not know it's connected to?

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OneDrive
A Microsoft file hosting and synchronization service.
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  1. Emi Zhang-MSFT 23,906 Reputation points Microsoft Vendor
    2023-10-05T07:17:26.4533333+00:00

    Hi,

    I suggest you try this method to remove the cached Office account identities from the registry:

    1.    Start Registry Editor. 

    2.    Locate the following registry subkey: 

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity

    3.    Right-click Identity, and then select Delete. 

    Then you can re-sign in the OneDrive and checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

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