Disconnect managed Google Play account from Intune not working - all devices are wiped!

Manuel Plath 20 Reputation points
2023-10-04T22:46:45.7566667+00:00

Our Google Play Account was deleted from Google. We used this account for Intune as managed Google Play account. We don't have access to this account anymore. Now the problem is that we need to remove this account from intune to add a new one but it is not possible. User's image

We already deleted all Android Devices in Entra but there is no way to disconnect the account. All devices are wiped... Do you have any ideas? Thank you!

Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
241 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,457 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Lu Dai-MSFT 28,356 Reputation points
    2023-10-05T02:28:33.7433333+00:00

    @Manuel Plath Thanks for posting in our Q&A.

    Based on my search, I find an article about how to disconnect Managed Google Play Account in Intune. Please refer to the steps.

    https://www.azure365pro.com/disconnect-managed-google-play-account-in-endpoint-manager/

    Note: Non-Microsoft link, just for the reference.

    If all the steps are finished, but this issue still exists, it is suggested to create an online support ticket to find if there is any method can delete Managed Google Play Account from backend. Here is the support link:

    https://docs.microsoft.com/en-us/mem/get-support


    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.