Disconnect managed Google Play account from Intune not working - all devices are wiped!

Question

Our Google Play Account was deleted from Google. We used this account for Intune as managed Google Play account. We don't have access to this account anymore. Now the problem is that we need to remove this account from intune to add a new one but it is not possible.

We already deleted all Android Devices in Entra but there is no way to disconnect the account. All devices are wiped... Do you have any ideas? Thank you!

Answer 1

@Manuel Plath Thanks for posting in our Q&A.

Based on my search, I find an article about how to disconnect Managed Google Play Account in Intune. Please refer to the steps.

https://www.azure365pro.com/disconnect-managed-google-play-account-in-endpoint-manager/

Note: Non-Microsoft link, just for the reference.

If all the steps are finished, but this issue still exists, it is suggested to create an online support ticket to find if there is any method can delete Managed Google Play Account from backend. Here is the support link:

https://docs.microsoft.com/en-us/mem/get-support

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