"Mailto" it's not showing the proper way. like to, cc, subject showing in to field.

Question

in outsystem we are using "mailto" its opens the outlook pop filled field to, cc, subject this is work find in outlook 2016 version. now we are upgrading the version outlook 365. this mailto function it's not filling properly in outlook 365 version all the field its showing in the single line.

currently we using coding in outsystem below mention.

"mailto:"******@abc.com "&Subject= Account Name : "+"&Body="thank you"

same thing its not showing the proper details in outlook 365

please help out.

thanks in advance.

Answer 1

Hi @Shrikar Kulkarni ,

According to my research, the mailto function in Outlook 365 may have some problems, causing the email body to not display correctly. This may be due to some settings or updates in Outlook 365. Here are some possible solutions:

• Check if your network connection is normal, and if your Outlook 365 is in offline mode.
• Try to repair your Office.

If none of the above methods work, iit is recommended that you try to add a question mark(?) after the mail address.

"mailto:******@abc.com?subject=Account%20Name&Body=thank%20you"

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Answer 2

You may have to adjust the syntax on a mailto link for Outlook 365 to understand the different headers. Ordinarily, and according to the RFC, the ampersand '&' is a field separator:

<a href='mailto:#@domain.tld?subject=Example%20Subject&cc=@domain.tld'>

Our testing shows that only the first argument gets passed to O365. However, if you use '?' as a header separator it passes them successfully:

<a href='mailto:#@domain.tld?subject=Example%20Subject?cc=@domain.tld'>

I hope this helps someone.