Why won't my 365 Family Subscription allow me more than 15GB of Outlook storage when it should be 50GB?

Question

I have a Microsoft 365 Family Subscription with another account and shared it with my main account. The main account won't give me the full 50GB Outlook storage. It's holding the maximumn.at 15GB and won't let me send or receive email until I reduce the storage to below 15GB.

Answer 1

Hi @Kevin J Smith ,

Welcome to our forum!

Looks like your issue is more related to your Microsoft 365 Family Subscription, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. Based on my research, i found a similar thread as yours, which mentioned that:

If it doesn't help, it's suggested that you could submit a service request in your portal for more professional information.

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