Invitation redemption failed activating sandbox

Morten 35 Reputation points
2023-10-10T11:18:55.8833333+00:00

Trying to activate Microsoft Learn Sandbox while logged in with my personal Microsoft Account results in the following prompt:

You are currently signed in as ******@outlook.com, however, ******@hotmail.com was invited. Do you want to switch to ******@hotmail.com?

I can select "Cancel" which results in: "No action needed you may close the window."
Or I can select "Switch Accounts" resulting in the error: "Invitation redemption failed - An error has occurred. Please retry again shortly."

I have tried logging in with both ******@outlook.com and ******@hotmail.com, but the results are the same.

When logging in the outlook.com address it says I'm logged in with the oulook.com address. The same is true when logging in with the hotmail.com address, nevertheless - when clicking "Activate sandbox" > "Review permissions" I still get the exact same error message.

I suspect the issue is related to the fact that this account is one and the same. Originally I created it with the hotmail.com-address, but after Microsoft opened up for aliases I added the outlook.com-address which has served as my main/primary/logon name/address.

I tried linking them, but, obviously, I receive a notification stating the account is already linked.

Also, everything above was done/tested while in incognito mode, both in Firefox and Chrome.

Screenshot borrowed from another, similar, question:
https://learn-attachment.microsoft.com/api/attachments/aaa51bf5-b7d2-4564-969f-cc96012532bc?platform=QnA

Error message and data:

Invitation redemption failed
An error has occurred. Please retry again shortly.

RequestId: 75deda3f-f4e4-48f4-8441-0ab507c61685
Correlation Id:34e38e76-1153-44b2-985e-54a16c0e3f59
Timestamp:2023-10-10 10:17:07Z

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Azure Training
Azure: A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.Training: Instruction to develop new skills.
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Accepted answer
  1. RDash 1,250 Reputation points Microsoft Vendor
    2023-12-07T12:43:14.8466667+00:00

    Hi Morten,

    Much appreciate your patience!

    The issue is fixed now and live in production. Tested with legacy Hotmail account that has a primary outlook alias.
    Thank you for helping us in improving Microsoft.
    We hope that the information provided has been helpful to you! If so, please accept the answer by clicking the Accept Answer on the post.

    1 person found this answer helpful.

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